HemForumKlagomålsdiskussionAsk the Casino Guru team

Ask the Casino Guru team (sida 6)

186 418 visningar 347 svar |
5 år sedan
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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Tobias137
2 år sedan

Well, if your wifi uses the same IP as your PC - which should be normal - it still could be caused by the unintentionally blocked IP on our end. I mean the router possibly uses the same IP for both devices. Can you restart your router to gain a new IP? My router, for instance, gets me new IP every time it's reset, or the power turns down.

I'm still missing the email containing your IP address and I fear we will not get much further without it.

Ändrad
Radka
2 år sedan

Okej, har precis skickat mejlet till dig nu.

Jag hoppas att vi kan lösa problemet, jag skulle bli väldigt glad

Automatiskt översatt:
Radka
2 år sedan

Hej Radka,

Det fungerar igen. Jag kommer tillbaka till hemsidan med datorn.

Har jag dig att tacka för detta? Stort tack 🙂

Automatiskt översatt:
Tobias137
2 år sedan

Hello Tobias - finally a piece of good news! 😀

I checked your IP - thanks for the email - with our IT guys, and they fixed that. It was as I guessed, your IP was banned during the last structural hack attack sadly it happens.

I'm sorry for your troubles - welcome back! 💚😎🤗!

Radka
2 år sedan

Hej Radka,


Problemet är där igen. 403-fel och jag kan inte öppna webbplatsen.


Är min IP blockerad igen?

Automatiskt översatt:
Tobias137
2 år sedan

Probably, we're still experiencing those DDOS attacks.

Let me check that out. Do you still use the same IP address, please? 🤔

Send the email again, I need to be sure to find the proper IP.

Thank you! 🙏

Ändrad
Radka
2 år sedan

Hej Radka,


Jag har precis skickat mejlet till dig.


Tack 😊

Automatiskt översatt:
Tobias137
2 år sedan

Hello 🙂

Solved I hope!!

Radka
2 år sedan

Hej Radka,


ja jag kan gå in på hemsidan igen med min dator 🙂


Du hjälper mig alltid så snabbt och bra tack så mycket ! 🙂

Automatiskt översatt:
Tobias137
2 år sedan

Hello Tobias137!

Welcome back! 🙂 Glad you're here again ✨

Maybe you should start using the VPN just to avoid case another attack will block your IP again.

You can always set it to Germany, no need to change the country - it's meant for the security only.


Anonymized313
2 år sedan

Hello.

I believe you received at least one explanation - usually provided by email.

I can completely anonymize your account, it also means all your posts here will seem as written by an anonymous player.

Is that acceptable for you?

Anonymized313
2 år sedan

Hello.

Yes - I would. As I've been told by the Complaint Team and also as I believe you've been notified, we do not deal with issues older than a year.

This is the reason, I'm afraid.

Can you please specify your request concerning your profile? I might not be precise, the anonymization means your profile will be deleted + my previous info.


Anonymized313
2 år sedan

Thanks for the confirmation. I'm working on it now.

Stay well!

2 år sedan

God kväll Casino Guru team! Låt mig veta om jag kan skapa ett ämne om mitt projekt.

Jag tillhandahåller konsulttjänster för spel- och bettingprojekt.

Jag hjälper till att hitta de bästa betalningslösningarna för företagets aktuella förfrågan.

Vi testar, utökar möjligheter och förbättrar villkoren för casinon och spelare.

Automatiskt översatt:
UnionPaymentSolution
2 år sedan

Hello!

I appreciate you're asking for permission. 🙂

In this case, I believe it would be more efficient to post elsewhere, on some affiliate forums instead. I bet these are more business-oriented. I mean, we are not a casino plus our community is focused on players, rather on casino representatives or people from the industry.

As far as I understand your field of expertise, you could use a different audience - what do you think?🤔



Radka
2 år sedan

Jag tror att du, som specialist på sociala nätverk, förstår vikten av närvaron av vilket företag som helst på olika resurser, särskilt om de är av samma ämne.

Även om det inte är i affärssyfte, utan i informations- och marknadsföringssyfte.

Det är viktigt för mig. Jag vill också vara hjälpsam.

Det finns sådana ämnen i avsnittet - forum/obshie-temy, jag skulle kunna skicka ett exempel i privata meddelanden, men de är inaktiverade.

vänliga hälsningar

Automatiskt översatt:
UnionPaymentSolution
2 år sedan

As an admin, I also see such a topic as an advertisement with no value for the forum users/players - as was already explained.

Could you kindly accept that?

I don't need any examples (this forum does not support DM or PM), though. Please do not advertise here, and reflect adequately on my kind explanation - this is not the proper forum.

https://casino.guru/terms-and-conditions

"3.6. Any abusive activities or behavior, including posting of the same message to more than one forum thread or topic section, spamming, flooding, using chain letters, pyramid schemes and solicitation, posting promotions, advertisements, marketing materials, or bonuses, or sending mass private messages or emails are strictly prohibited.

3.7. We reserve the right to remove or edit any User generated content, including but not limited to posts, links, and promotional information posted to the forum that we consider to be added by gambling-related websites, casinos, or their affiliated parties for promotional or link building purposes at our sole discretion."

I hope we have an understanding now.


2 år sedan

Would like to get ahold of Jozef in regards of the payment from multiple tasks that I've completed.


Sent him emails about it. Please let him know I was asking!


F.

mrTretton37
2 år sedan

Hello there, I already did that. 🙏

2 år sedan

Hello there, I already did that. 🙏

2 år sedan

Could you please write him again for me? 🙂 Same thing again

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