DelOro Casino – generell diskussion (sida 27)

From what I've seen of your past posts, you're just frustrated and resentful that you've lost a lot of money and you're blaming the casino. I'm a gambler too and I understand that, but blaming the casino is too childish. Man up and take responsibility for your actions.

I've won a lot in this casino and they've been very good to me, but of course I've always followed the rules and taken care of my account, all my withdrawals have been instant in this casino. It's hard to find a casino that pays out instantly like them.

Pelo que vi dos seus post passados , você só á frustrado e ressentido que perdeu um bom dinheiro e ta culpando o casino . Eu sou um jogador também e entendo isso , mas culpar o casino já é infantilidade de mais . Vire homem e assuma a responsabilidades dos seu atos.

Eu Já ganhei muito nesse casino e eles foram muito bons para mim , mas claro sempre segui as regras e sempre cuidei da minha conta , todos meus saque foram instantâneos nesse casino . Diificil encontrar casino que paga instantaneamente como eles.

Gersin

What was the highest amount you won?

Rules ? Have you looked at the rules? Take a look at all the languages and see if everything is the same 😉

I used to play a long time ago too, but if you win a big amount be prepared 😉.

Go back a few pages in this thread and look at other comments from other members.

Cheers, and BE CAREFUL!

Gersin

Qual foi o valor mais alto que ganhaste ?

Regras ? Já foste ver as regras ? Dá uma vista de olhos em todos os idiomas e verifica se é tudo igual 😉

Eu também jogava ha muito tempo, mas se ganhas uma grande quantia prepara-te 😉.

Anda umas páginas atrás neste tópico e vê outros comentários de outros membros.

Um abraço , e têm CUIDADO !

I've won well over 50k here, but of course I haven't cashed it all out because I've played a good portion of my wins as I always do

Ja ganhei bem mais de 50k aqui , mas claro não saquei tudo pois joguei uma boa parte das minha vitórias como sempre faço

All in one move or is that the total winnings?

As I said Gersin, you don't know me from anywhere, but be careful, I know what I'm saying, I have a lot of information and concrete proof!

So if you win more than 10k in one play be careful 😉

Tudo em uma jogada ou isso é o total dos ganhos ?

Como te disse Gersin não me conheces de lado nenhum, mas têm cuidado eu sei o que digo tenho muita informação e provas concretas !

Por isso se ganhares numa jogada mais de 10k cuidado 😉

Får jag fråga hur länge du väntade på verifieringen? De hade en Curaçao-licens för två år sedan så du var förmodligen snabb, men nu har de Anjouan och jag har redan väntat i tre dagar 😊

First :

I didn't offend you, so I ask you not to.

Secondly:

I'm not going to make this conversation any longer, it's not worth it!

You have your opinion and I respect it! 😉

Regards

Primeiro :

Não te ofendi, por isso peço que não o faças.

Segundo:

Não vou mais alongar a conversa, que não vale a pena !

Tens a tua opinião e eu respeito! 😉

Cumprimentos

I believe you too, I’ll explain why.

I previously played at Heats Casino, a partner casino, and when I clarified everything with them before making a deposit, they, like you, advised me to use a VPN for the game. I have photos and videos of correspondence, and I provided this to Guru Casino as proof.

+ They are clearly trying to force it on me that Ukraine is not accessible for using this casino, well, it’s empty talk.

I have played in over 110-120 different casinos and have seen everything.

I clearly know and understand that if the Terms and Conditions do not state that Ukraine is on the list of prohibited countries that they have, then it is a lie!!!!!!

+ Why do I write to Heats Casino and they answer me that yes, you can play and we have players from Ukraine.

Another moment from my practice.

If a casino changes its rules for a specific country, it will immediately display a notification stating that playing in your region is prohibited.

It is also important to understand that when I registered in my profile, I entered my information that I am from Ukraine.

Also, when selecting a phone number, the country code there was Ukraine, which emphasizes that it is not prohibited + I still receive notifications from their mailing list asking me to top up my account, they offer some kind of promotions.

Я вам так же верю, поясню почему.

Ранее я играл на Heats casino, это казино партнёрское им и когда я у них всё уточнял до совершенного депозита, они мне так же как и вам, советовали для игры применять VPN я фото и видео с перепиской имею, и это предоставлял в казино Guru как в подтверждение.

+ Мне чётко пытаются навязать мол что Украина не доступная для использования данного казино, ну пустой розговор.

Я играл свыше чем 110-120 различных казино навидался всякого.

Чётко знаю и понимаю, если в Правилах условиях и положениях не прописано что Украина входит в список запрещенных которые прописаны у них то значить это Ложь!!!!!!

+ Почему я пишу в казино Heats и мне отвечают что да вы можите играть и у нас есть Игроки из Украины.

Ещё такой момент из моей практики.

Если казино меняет правила для определенной страны, то в этом случае там сразу выбивает уведомление о том что с вашего региона играть запрещено.

Так же не мало важно понимать, что при регистрации в профиле я ввел свои данные что я из Украины.

Так же при выборе номера тел код страны там была Украина, что подчёркывают то что она не запрещена + я досе получаю уведомления от их рассылки что бы я пополнил счёт, предлогают какие то акции.

I also corresponded with this person, in my opinion, she is not a very adequate employee, she wrote such nonsense.

Я тоже с этой персоной вёл переписку, на мой взгляд это не совсем адекватный сотрудник, она такую чушь писала.

Romi, as far as I understand, my complaint has already been published by your team.

So I don’t see any letters from Veronica, let them send the request again.

Romi на сколько я понимаю, то моя жалоба уже опубликована вашей командой.

Так я не вижу писем от Вероники, пусть запрос еще раз отправят.

The Guru team would like to point out that as of December 19, 2025, the DelOro casino account has been blocked.

I just contacted the chat with this question and received a response👇👇

Unfortunately, we are unable to restore your account at this time. However, you can contact our team at [email protected] to request a refund of your deposit.

I would like to point out that I asked them not to rush me into returning my funds in the amount of the deposit.

Команда Guru хочу отметить что на 19.12.2025 аккаунт в DelOro casino заблокирован.

Я сейчас обращался в чат с этим вот вопросом, поступил ответ👇👇

К сожалению, в данный момент мы не можем восстановить ваш аккаунт. Но вы можете связаться с нашей командой по адресу [email protected], чтобы запросить возврат депозита.

Я хочу отметить то, что я просил их не торопить меня с возвратом моих средств в размере депозита.

Du måste faktiskt svara på ditt klagomål i klagomålstråden från ditt konto. Jag har redan skickat länken till dig.

Good morning,

In my case it was different, I did not use VPN to play, the only times I used VPN was when they offered bonuses on specific games that were not available in my country - Portugal.

My case was very different and you can see from the posts I've published before, I respect everyone's opinion and I've never been rude to anyone here.

Now it's happened to me, and it could happen to many more people, so be careful.

As I said, my case has been handed over to the competent authorities, now I just have to wait.

Best regards.

Bom dia,

No meu caso foi diferente, eu não usei VPN para jogar, as únicas vezes que usava VPN era quando eles ofereciam bônus em jogos específicos e que não estavam disponíveis no meu País - Portugal.

O meu caso foi muito diferente e podes ver pelos posts que publiquei anteriormente, respeito a opinião de todos e nunca fui mal educado com ninguém aqui.

Agora aconteceu comigo, e poderá acontecer a muitas mais pessoas por isso cuidado.

Como disse o meu caso está entregue às entidades competentes , agora resta me aguardar.

Cumprimentos.