HemForumCasinonCazeus Casino – generell diskussion

Cazeus Casino – generell diskussion (sida 2)

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9 månader sedan

No..never...i ask them to close my account they answered with the feedback and if i am still happy to proceed and i have promtly answer yes close it....amd they have ignored....i remember i contacted the chat to ask them to close it but they said i need to contact support team by email and so i did...it is frustrating that theire answer was that they needed time to investigate if i had any balance in account to be refunded but that shouldnt be over 45 days....my account should be suspended if they was needed to investigate but not letting me play after as normal for another 45 days since my request of closure account

9 månader sedan

Det är inte normalt!

Automatiskt översatt:
Jaro
9 månader sedan

Han bad inte om någonting

Automatiskt översatt:
Radka
9 månader sedan

1 månad!

Automatiskt översatt:
9 månader sedan

No..never...i ask them to close my account they answered with the feedback and if i am still happy to proceed and i have promtly answer yes close it....amd they have ignored....i remember i contacted the chat to ask them to close it but they said i need to contact support team by email and so i did...it is frustrating that theire answer was that they needed time to investigate if i had any balance in account to be refunded but that shouldnt be over 45 days....my account should be suspended if they was needed to investigate but not letting me play after as normal for another 45 days since my request of closure account

9 månader sedan

Even though your frustration is completely understandable, unfortunately, we are unable to do much due to the aforementioned fact that you didn't write anything about you having a gambling issue.

I'm sorry for this time.

9 månader sedan

1 månad!

Automatiskt översatt:
9 månader sedan

May I ask, though, why did you stop responding to your complaint?

This way we are unable to help, unfortunately.

Romi
9 månader sedan

Hej, jag är ledsen för jag har haft familjeproblem och jag kom inte ihåg det

Automatiskt översatt:
mofcssdfg
9 månader sedan

Sorry for that.

Just know, please, that if needed you can reopen the complaint at any time.

9 månader sedan

Pay today 🙏

mofcssdfg
9 månader sedan

Have you gotten paid? That is great!

So, how long did it take all together at the end, if I may ask?

9 månader sedan

9 dagar tack

Automatiskt översatt:
mofcssdfg
9 månader sedan

If you'd like to write your user review about the whole experience, please do so here. 😉

Dracula506
9 månader sedan

Jag stängde mitt konto för en vecka sedan! För missbruk och de kommer inte att stänga det?

Vad ska jag göra?

Automatiskt översatt:
mofcssdfg
9 månader sedan

I'm sorry that the casino doesn't respond to your request, but may I ask if you clearly stated the reason why you want to close the account?

It is very important to write it to the casino support.

Please let us know if our complaint team could help somehow.

Romi
9 månader sedan

Ja. Jag sa att det var ett beroende

Automatiskt översatt:
mofcssdfg
9 månader sedan

Hello,

I recall the previous conversation we had so I'm quite shocked that you're still struggling with the open account. If the casino is not able to fulfill such a request, I would instead start relying on someone close. Do you have someone close enough to trust him with changing your account password and email password for you? Just to do anything to prevent you from accessing the casino site and also resetting your password again.

Also try to set a block on your payment options, set the allowed amount for internet transactions to zero, for instance, or call your bank support line to learn whether there are some other tools you can use.

Can you try that?

Also, try to enter your complaint 👈👈 once more and ask for its reopening. 🙏 This serious situation needs to be clarified with the casino. It should not end like this, so please, make sure not to ignore the complaint once more.

9 månader sedan

Hello. I have contacted customer support, abaut my withdrawals being constantly rejected by the provider. They said that it would take 3 business days, for them to proceed to payment, yet the amaunt that i would want to take out, got rejected yet again. filefilei had two 500€ withdrawals, now they only show 1. And its still under review. Can someone please help me get my money out of this scam site please?

noelvagyok05
9 månader sedan

Have you checked it with your bank, though?

Maybe it is really on their side, and the casino is not able to do much about it, you know.

9 månader sedan

Jag vill bara stänga casinokontot och de kommer inte att stänga det

Automatiskt översatt:
mofcssdfg
9 månader sedan

And may I ask if you still have any balance in your account?

I believe that if you reopen your complaint here, our team will help out with this whole situation as much as we can, so think about it, please.

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