The player from Norway had been undergoing a prolonged KYC process for two weeks after requesting multiple withdrawals totalling 3x500 euros. Despite submitting various documents, the casino had continued to request additional information, causing delays in processing his winnings. The issue was resolved as the casino had actively worked towards addressing the player's concerns, undergoing rigorous KYC verification procedure, leading to a resolution of the original complaint. The player was advised to log any new withdrawal issues as a separate complaint, if necessary.
Igrač iz Norveške je dve nedelje bio podvrgnut produženom KYC procesu nakon što je zatražio višestruke isplate u ukupnom iznosu od 3x500 evra. Uprkos podnošenju raznih dokumenata, kazino je nastavio da traži dodatne informacije, što je izazvalo kašnjenja u obradi njegovih dobitaka. Problem je rešen jer je kazino aktivno radio na rešavanju igračevih nedoumica, podvrgavajući se rigoroznoj KYC proceduri verifikacije, što je dovelo do rešavanja prvobitne žalbe. Igraču je savetovano da, ako je potrebno, sve nove probleme sa isplatama prijavi kao posebnu žalbu.