Nedavno sam isprobao Celebrino Casino, i dok su iskustvo igranja i veb lokacija funkcionisali glatko, moje celokupno iskustvo je bilo poremećeno nekim značajnim problemima, ali u početku je sve bilo sjajno, svidelo mi se kako sajt izgleda i sjajni bonusi itd. sada u vezi povlačenja i verifikacije.
Izbor igara i korisnički interfejs: Sama stranica je dobro dizajnirana i laka za navigaciju, nudi solidan izbor igara. Nisam imao pritužbi na igru, a interfejs je učinio pronalaženje igara jednostavnim. Sve je funkcionisalo kako se očekivalo i mogao sam da uživam u nizu naslova bez većih tehničkih problema.
Depoziti i načini plaćanja: Iako je deponovanje sredstava bilo jednostavno, bilo je nekoliko crvenih zastavica u vezi sa načinima plaćanja. Celebrino prihvata Skrill za depozite, ali začudo, ne dozvoljavaju povlačenje na isti način plaćanja. Morao sam da koristim drugi način plaćanja da obradim svoje povlačenje, što je bilo frustrirajuće i pomalo obmanjujuće. Povrh toga, naišao sam na problem prilikom uplate depozita – obrađen je putem „Pai bi Skrill", ali je tada zatraženo da potvrdim kripto plaćanje putem e-pošte, što je izgledalo nepotrebno zbunjujuće i ne baš transparentno.
Proces povlačenja i verifikacije: Ovo je mesto gde se iskustvo zaista pogoršalo. Proces povlačenja je bio bolno spor. Zatražio sam povlačenje nešto posle 21:00, a za sada je još uvek na čekanju bez određenog vremenskog okvira koje je dala korisnička podrška. Pored toga, morao sam da prođem višestruke provere verifikacije, za koje razumem da su neophodne iz bezbednosnih razloga, ali činilo se da se proces nepotrebno ponavlja. Dok u bilo kom od sestrinskih kazina Skrill je prihvaćen za povlačenje i nema vremena na čekanju za povlačenje.
Nedostatak korisnih informacija od podrške je još jedan problem. Nisam mogao da dobijem jasne vremenske okvire ili ažuriranja o svom povlačenju, što me je ostavilo frustriranim i nesigurnim u vezi sa narednim koracima i još uvek čekam tako da se nadam da ću ovo moći pozitivno da ažuriram sledećeg dana.. nadam se..
Zaključak: Dok Celebrino Casino nudi dobar izbor igara i sveukupno glatko iskustvo na veb lokaciji, procesi povlačenja i verifikacije ostavljaju mnogo da se požele. Spora vremena povlačenja, nedostatak jasnoće oko načina plaćanja učinili su moje iskustvo stresnijim nego što je trebalo. Ako mogu da se pozabave ovim problemima, to bi mogla biti mnogo ugodnija platforma.
I recently tried Celebrino Casino, and while the gaming experience and the website functioned smoothly, my overall experience was marred by some significant issues but at first all was great, I loved how the site looked and great bonuses etc.. now regarding withdrawals and verification.
Game Selection & User Interface: The site itself is well-designed and easy to navigate, offering a solid selection of games. I had no complaints about the gameplay, and the interface made finding games straightforward. Everything worked as expected, and I was able to enjoy a range of titles without any major technical issues.
Deposits and Payment Methods: While depositing funds was simple, there were a few red flags regarding payment methods. Celebrino accepts Skrill for deposits, but oddly, they don’t allow withdrawals to the same payment method. I had to use another payment method to process my withdrawal, which felt frustrating and a bit misleading. On top of that, I encountered an issue when making my deposit – it was processed via "Pay by Skrill," but I was then asked to confirm a crypto payment via email, which seemed unnecessarily confusing and not very transparent.
Withdrawals & Verification Process: This was where the experience truly soured. The withdrawal process has been painfully slow. I requested a withdrawal just after 9 PM, and as of now, it's still pending with no specific timeframe provided by customer support. Additionally, I had to go through multiple verification checks, which I understand is necessary for security reasons, but it felt like the process was unnecessarily repeated. Whereas at any of there sister casinos Skrill is accepted for withdrawal and there is no pending times for withdrawals.
The lack of useful info from support has been another issue. I was unable to get clear timeframes or updates on my withdrawal, which left me frustrated and unsure about the next steps and i am still waiting so hopefully i can update this positively in the next day.. i hope..
Conclusion: While Celebrino Casino offers a good range of games and an overall smooth website experience, the withdrawal and verification processes leave much to be desired. The slow withdrawal times, lack of clarity around payment methods made my experience more stressful than it needed to be. If they can address these issues, it could be a much more enjoyable platform.
