Hello, dear bruno1007l.

We're sorry you had a negative experience. We understand the unpleasantness of discovering your gaming account is blocked. At the same time, we operate strictly within established regulations. Account verification is carried out by all betting companies as part of the security measures for customer accounts. At our company, verification can take 60 days or longer (in exceptional cases). As part of the verification process, you are required to provide documents and participate in a video call.

We have received information that you have not answered the call. You will be asked to resubmit your documents by email to [email protected] Please provide your documents and be available on the scheduled date. Our specialists will contact you for video identification.

Please note that your account will remain blocked if you do not provide the documents and video call.

Have a nice day!
Sincerely, Mostbet.

Hola, querido bruno1007l.

Lamentamos que hayas tenido una impresión negativa. Entendemos que es desagradable descubrir que tu cuenta de juego está bloqueada. Al mismo tiempo, actuamos estrictamente dentro de las normas establecidas. La verificación de cuentas se lleva a cabo en todas las empresas de apuestas como una de las medidas de seguridad para las cuentas de los clientes. En nuestra empresa, la verificación puede tardar 60 días o más (en casos excepcionales). Como parte del proceso de verificación, es necesario proporcionar documentos y realizar una videollamada.

Hemos recibido información de que no ha respondido a la llamada. Se le pedirá que vuelva a enviar sus documentos por correo electrónico a [email protected]. Por favor, facilite los documentos y esté disponible el día señalado. Nuestros especialistas se pondrán en contacto con usted para la identificación por vídeo.

Tenga en cuenta que su cuenta permanecerá bloqueada si no facilita los documentos y la videollamada.

¡Que tenga un buen día!
Atentamente, Mostbet.

Dear User,

We do not block accounts without a valid reason. In previous cases, the Security Department has conducted thorough investigations into suspicious accounts, which are always notified before being blocked due to violations of the betting platform's rules.

If you have any concerns regarding your account, we recommend that you contact the Security Department for further clarification.

Best regards,
The 1xBet Team

Hello, dear player! Thank you for your positive feedback about our casino. Our specialists strive to make the game comfortable for users, so all operations on the site are prompt, and the support service works 24/7. We also recommend subscribing to our newsletter, in order not to miss our no-deposit promotions. We wish you good luck in the game!

Regards,
Fresh casino!