Trebalo je da znam bolje nakon što sam pročitao kako se čini da ovaj kazino savija svoje uslove da bi se uklopili u naraciju koju žele. Narativ koji izgleda uvek ide protiv igrača. Da budem iskren, volim izgled sajta, igre, čak i program lojalnosti u teoriji.
Napravio sam depozit od 30 dolara i igrao nekoliko sati, pre nego što sam izgubio. Dovoljno igranja da se podignem do nivoa gde je moj nalog ispunjavao uslove za nedeljne bonus spinove.
Ponedeljak se kreće i nijedan bonus spin nije stigao. Kada pitam zašto, rečeno mi je da depoziti koji prihvataju bonus ponude ne ispunjavaju nedeljne uslove za dobijanje besplatnih okretaja.
Kažem predstavniku da uslovi lojalnosti o nedeljnim besplatnim okretanjima ne govore ništa slično. Uslovi su vrlo jasni. Potrebno je uplatiti minimalni depozit od 20 USD, a postoji minimum od 20 USD za klađenje koje treba da se izvrši koristeći samo gotovinska sredstva.
Kao i svaki kazino, uslovi mbit kazina jasno izražavaju da kada se kockate sa depozitom i bonusom, sva deponovana novčana sredstva se u potpunosti potroše pre nego što se upotrebe bonus sredstva.
Dakle, uprkos tome što sam deponovao 30 dolara, a zatim uložio tih 30 dolara, oni mi govore da se ne kvalifikujem za bonus lojalnosti. Šest sati mi je 5 različitih ponavljanja govorilo da moje opklade ne ispunjavaju uslove.
Nazovite me ludim, ali ako uplatim 30 dolara, a svih tih 30 dolara mora biti uloženo u stvarne keš opklade pre nego što se koriste bonus sredstva, prilično je jasno da sam definitivno napravio najmanje 30 dolara u svim gotovinskim opkladama.
Daju mi ovu idiotsku trku kao da sam moron, i nije me briga što ću svoj posao odvesti na drugo mesto. Oni svoje pojmove tumače na potpuno netačan način. Kažu mi da „zahtev za klađenje treba da se uradi samo sa gotovinskim sredstvima" da bi bio sinonim za bez depozita sa bonus fondovima.
Ne, to znači da $20 vaših opklada mora biti napravljeno koristeći samo stvarne gotovinske opklade. Očigledno je da uslovi postoje samo da bi sprečili igrače da deponuju, da uopšte ne igraju i da prikupljaju bonus.
Nikada nisam video kazino koji je uporniji u odbijanju da prizna da nije u pravu. Ne postoje dva načina za to. Uslovi su jasni. Ne postoji ništa što kaže da depoziti mogu koristiti bonuse.
Moram da preporučim ljudima da se klone ovog mesta. Nemate načina da im verujete jer oni samo menjaju uslove i stvaraju narativ koji odgovara najboljem interesu kazina.
Mislim, govorimo o 40 okretaja koji se verovatno vrednuju po jedan novčić svaki, a kazino se raspravljao 6 sati sa mnom oko toga. Nikada ne priznajući da mogu pogrešiti. Baš kao i prethodnih nekoliko recenzija, trebalo bi da znam bolje.
Smešna stvar je što su besplatni obrtaji posao lojalnosti za zadržavanje kupaca. I oni se koriste da bukvalno guraju biznis koji želi da nastavi da igra na njihovom sajtu negde drugde da igra drugi kazino. Za četiri dolara besplatnih okretaja.
Molite se da ne uđete u nesuglasice oko ozbiljne količine novca. Nemate šanse da ikada dobijete rešenje. Čak i ako su činjenice jasne kao dan.
Preporučio bih metaspin ako želite istinsku korisničku uslugu. Ponudili su besplatne okrete putem e-pošte koja nije stigla na moj nalog. Trebalo je bukvalno 10 sekundi i jedna poruka fkr da se problem reši. 30 besplatnih okretaja bez drugog nametanja kako bi bili sigurni da su se pobrinuli za kupca. Mogu samo da zamislim kako bih bio okrivljen za nešto kao što je korišćenje pogrešnog pretraživača ili pogrešno doba dana ili tako nešto. Bez obzira na sve, to bi nekako bila moja krivica.
Ne škodi s vremena na vreme priznati da grešite. Vaši klijenti bi cenili iskrenost i poštovanje koje imate nedostatke kojih ste svesni i koje pokušavate da popravite. To je mnogo bolje nego pokušavati da naterate kupca da preuzme krivicu
I should have known better after reading how this casino seems to bend their terms to fit the narrative they want. A narrative that appears to always go against the player. To be fair, I love the layout of the site, the games, even the loyalty program in theory.
I made a deposit of $30 dollars and played for several hours, before losing. Enough gameplay to level up to where my account was eligible for the weekly bonus spins.
Monday rolls around and no bonus spins have arrived. When I ask why, I am told that deposits that accept bonus offers do not qualify towards the weekly requirement to get free spins.
I tell the representative that the loyalty terms and conditions about the weekly free spins do not say anything like that. The terms are very clear. A minimum deposit of $20 needs to be made and there is a minimum of $20 wagering requirement that should be made using only cash funds.
Like any casino, mbit casino terms clearly express that when gambling with a deposit and bonus, all deposited cash funds are used up completely before any bonus funds are used.
So despite me depositing $30, and then wagering through that $30, they are telling me that I do not qualify for the loyalty bonus. For six hours I have been told by 5 dofferent reps that my wagers did not meet the requirements.
Call me crazy, but if I deposit $30, and all that $30 must be wagered in real cash bets before the bonus funds are used, it's pretty clear that I definitely made atleast $30 in all cash wagers.
They are giving me this idiotic runaround like I'm a moron, and don't care that im going to take my business elsewhere. They are interpreting their terms in a completely incorrect manner. They are telling me that "wagering requirement should be done with only cash funds" to be synonymous with no deposit with bonus funds can be used.
No it means that $20 of your wagers must be made using only real cash bets. It's so.obvious the terms exists only to prevent players from depositing, not playing at all, and collecting a bonus.
I've never seen a casino more steadfast in refusing to admit they are wrong. There is no two ways about it. The terms are clear. There is nothing that says deposits can use bonuses.
I would.have to recommend that people steer clear from this place. You have no way to trust them because they just change the terms and create a narrative that suits the best interest of the casino.
I mean we're talking about 40 spins that are probably valued at a dime each, and the casino has argued for 6 hours with me about it. Never admitting they could be wrong. Its just like the previous few reviews, I should.habe known better.
The funny thing is the free spins are a loyalty business to keep customers. And they are being used to literally push business who wants to continue playing on their site elsewhere to play another casino. For four dollars in free spins.
Pray you don't get into a disagreement about a serious amount of money. You have no chance of ever getting resolution. Even if the facts are clear as day.
I'd recommend metaspins if you want genuine customer service. They offered free spins via email that didn't arrive in my account. It literally took 10 seconds and one message fkr the issue to be resolved. 30 free spins without a second imposition to make sure they took care of the customer. I can only imagine how I'd be blamed for something like using thr wrong browser or being the wrong time of the day or something. No matter what, it would absolutely be my fault somehow.
It doesn't hurt to admit you are wrong every once in a while. Your customers would appreciate the honesty and respect that you have flaws that you are aware of and trying to fix. It's a lot better than trying to make the customer take the blame