after 2 weeks to verify the account and also the victory, I have another 12 days waiting to withdraw the total balance. in 12 days they processed 03 withdrawals with a value of 1/6 of the daily limit that they publish everywhere, including in the terms, (500 euros). I deposited more than 6x before trying to withdraw. I have the complaint open and I will update here when it is resolved. It cannot be fair to wait 02 months to withdraw the balance in your account. I hope they honor the terms and make the payments with limits described. They say that in the terms they can decide the payment amount and date. I hope that snatch solves my situation, the casino is good but needs to improve withdrawals.
when you win they send this email.

they cut the proposed withdrawals by 1/6 they do not make daily payments and on top of that they only process 1 payment at a time, when they want without any justification.

We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.

The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.

When you receive your last withdrawal under the first payout schedule, please request a NEW Residual Cashout Schedule by emailing [email protected].