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I won 8000 a few weeks ago made withdrawals but it was canceled made a new withdrawal a little later it was canceled as well, without giving any reason. 8000 is for me a too large sum to just ignore. Mvh pelle.

jag vann 8000 för några veckor sedan gjorde uttag men det avbröts gjorde ett nytt uttag lite senare det avbröts också, utan att ange någon orsak. 8000 är för mig en för stor summa att bara strunta i. mvh pelle.

Dear Pelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hi I have not received any explanation as to why the profit was not paid out, that is what is strange, I have no opportunity to do anything if I do not know what to do. mvh pelle.

hej har inte fått någon förklaring till varför inte vinsten betalats ut, det är ju det som är konstigt, har ju ingen möjlighet att göra något om jag inte vet vad jag skall göra. mvh pelle.

Could you please advise if your account has been fully verified in the past?

Dear per-inge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.