Zdravo kirets1,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa kazinom Spinsala. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
- Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno?
- Koliko je bio vaš stvarni novčani iznos kada je vaš račun zatvoren?
- Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se vašem odgovoru.
pozdrav,
Nick
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Jedini legitiman način na koji ćemo vas kontaktirati je putem ove zvanične platforme za žalbe ili putem e-mail adresa navedenih u vašoj niti za žalbe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakvih nedoumica.
Hello kirets1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinsala Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- How much was your real money balance when your account got closed?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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