SpinBetter Casino - Igrački nalog je neočekivano zatvoren.

I was robbed of 170 euros. I have been depositing money into the casino for about 3-4 days without any problems, I also wrote to the support about verifying the phone number. I wrote an e-mail that I want to verify the phone number, no answer and when I wanted to withdraw 170 euros, my account was blocked and I will not see the money anymore, I have to send a confirmation with a stamp that I am not addicted. The support wrote to me that they do not see any blocks on my account, that everything is fine and suddenly when I want to withdraw money, they block my account and someone does not talk to me.

Byl jsem okraden o 170euro. Vkládat jsem cca 3-4 dny penize do casina bez problemu psal jsem si i s podporou o ověření tel.čísla. psal jsem e-mail ze chci overit tel. Číslo, žádná odpověď a když jsem chtěl vybrat 170euro tak mi byl účet zablokovan a penize uz neuvidím musim poslat údajně potvrzení s razítkem ze nejsem závislí. Podpora mi napsala ze na mém účtu nevidí žádné blokace ze je vse v pořádku a najednou když chci vybrat penize tak mi zablokujou účet a někdo se semnou nebaví.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• I noticed that the casino informed you that there might be another account linked to your phone number. Do I understand correctly that you are aware of creating more than one account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, yes the casino informed me about it, but I was not aware that I had more than one account. When the operator wrote to me, I wrote that I did not know about it, and if it was possible to do it somehow to verify the number. The answer was that yes, I should write an email and ask them to merge it so that I could withdraw. They wrote to me that it was no problem, and that they would arrange it. I played slot machines. And I had my email verified, and my phone number was not working for unknown reasons

Dobrý den, ano casino me o tom informovalo, ale nebil jsem si vědom ze mam více účtu. Když mi to operátor napsal, tak jsem napsal ze o tom nevím, a jestli je možné to nějak udělat abych si to číslo ověřil. Odpověď byla ze ano ze mam napsat e-mail, a poprosit je o sloučení, abych mohl vybrat. To mi napsali ze to není žádný problém, a ze to zařídí. Hrál jsem automaty. A nechával jsem si ověřit e-mail, a telefoni cislo mi nešlo z z neznámých důvodů

Thank you for your reply, janzimmel98. Could you please advise whether you've provided any documents to verify your identity?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post screenshots here. Thank you in advance.