SlotoRush Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

Hi, I won €3000 at Slotorush and I need help! There isn't even a verification line, and I need to verify my account to withdraw (obviously). No one is responding to the chat even though it says 24/7, and I'm not getting any replies to my emails! What should I do? I'm helpless.

Hallo ich hab bei slotorush 3000 eur gewonnen und biete um helfen! Dort ist nicht mal ein verification zeile und für Auszahlung müsste ich mich verifizieren (logisch) per chat meldet sich keiner obwohl es steht 24/7 per email bekomme ich kein antwort! Was tun nun??bin hilflos

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation.

When exactly did you win the €3,000 and when did you submit your withdrawal request?

Have you made any successful withdrawals from this casino before?

Has the casino asked you to complete the KYC verification, or are you trying to verify your account on your own initiative?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika