PrimaPlay Casino - Povlačenje igrača je odloženo.

I started to order withdrawals on 10.04, after several attempts I finally managed to order 1980 euros to my bank account on 15.04.2025. From experience I know that such funds are transferred to me after 2 business days, so I started to report the problem to the service, of course without any response. At the end of that week I finally managed to get a transfer confirmation from them (I will send it as an attachment.) The account was different from mine. When I said that, the live chat agent corrected himself and wrote the correct account number. (the conversation will be attached) Finally, I was assured that I should wait until Monday and I would receive the money.yesterday I contacted again, I had to wait up to 3 hours for an email response. There was none. Today I wanted to discuss the problem on live chat. Of course I have to wait for a response. They brush me off and don't

Dear kszysio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Was the IBAN the support shared with you yours?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1. I have withdrawn from this casino several times in the past but via crypto.

2. Kyc success

3. grail without bonus

4. I sent this conversation on the screen. I asked for a transfer confirmation to be sent. The number was wrong, but the agent replied immediately that another agent from the cashier's department confirmed sending to my account. I am attaching it b because I don't know if I'm explaining it well.

The money has just been transferred to my account 🙂

sorry for the confusion

Wlasnie przed chwila pieniadze wplynely na konto 🙂

przepraszam za zamieszanie

Dear kszysio,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru