Pribet Casino - Igrač tvrdi da mu je isplata odložena.

I requested a withdrawal and have not received any response to the emails I sent to customer support.

In live chat they keep repeating that it's another department that takes care of it and they only use pre-set messages

Ho richiesto il prelievo della somma e non ho ricevuto alcuna risposta alle email che ho inviato al supporto clienti

In chat live ripetono che è un altro dipartimento che si occupa e utilizzano solo messaggi preimpostati

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I don't know if they have verified my documents and payment methods, if I ask on live chat they can't provide an answer and if I send an email they don't reply.

Non so se abbiano verificato i miei documenti e i miei metodi di pagamento, se lo domando alla chat live non sanno fornire una risposta e se mandi una email non rispondono

I received the payment, I requested to close the account but I have not received a response yet.

I would like to keep this complaint open

Ho ricevuto il pagamento, ho richiesto la chiusura dell'account ma non ho ancora ricevuto risposta

Vorrei tenere aperto questo reclamo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika