Posido Casino - Dobici igrača su odloženi.

I won 3560 Swiss francs playing the game Lucky Pharaoh by Blueprint at Casino Posido.com on November 29, 2025, but the winnings have not been credited to my account. I have tried to clarify this with support several times; they tell me I will receive an email response, but nothing happens, even though I have submitted all the necessary information.

Ich habe auf dem Casino Posido.com im Spiel Lucky Pharao von Blueprint 3560 Franken gewonnen am 29.11.2025 die nicht meinem Konto gutgeschrieben wurden. Mehrere Male habe ich versucht mit dem Support zu klären, man sagt mir ich bekomme eine Mailantwort, passiert aber nichts ich habe alle Infos eingereicht.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lonix0110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]?

Have you stopped playing right after the incident? Meanwhile, please check our article explaining "How slot machines are programmed"

ttps://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Additionally, have you accumulated these funds with the help of bonus?

How long have you been a player at this casino, please?

Looking forward to hearing from you.

Thank you in advance for your understanding.

Best regards,

Katarina

Hello Katarina, I sent you everything by email.

Hallo Katarina ich habe Ihnen alles per Mail gesendet.

Dear Lonix0110,

thank you for your reply and emails.

Could you also forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina