Pistolo Casino - Igrački nalog je zatvoren bez razloga.

I have deposit to the casino 2000 and i played only the first day in casino games and live casino almost 4000-5000 but when i tried to withdraw 500 euros they closed my account with 2000 euros inside

If they don't want me to play there its ok but they can't steal my money thas not ok...i have sent to you cause i know you are by the side of justice and customeres

I also send you the transaction i have done to them and my communication with them that saws they have given me no reason and they have locked my money no bonus money

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Dear parisbak7,

Thank you very much for submitting your complaint. I’m sorry to hear about your account being closed with funds still inside and the lack of a clear explanation from the casino.

I have reviewed the email you shared from the casino, in which they state that your account was closed by management decision, with no possibility of reopening, but without providing any specific reason or reference to their terms. Since this message does not clarify why the funds were retained or what rule was applied, I would like to ask you a few more questions before we contact them:

• Did the casino ever request verification documents from you (ID, address, payment method, etc.) before or after closing the account?
• Have you ever used any bonuses on this account (welcome bonus, cashback, free chips, etc.), or were all funds strictly your own deposited balance?
• Have you ever held or used another account with Pistolo or any related/sister casinos under the same company, or is this your first and only account?

If you have any other screenshots, emails or chat transcripts that clarify what the casino said before or after the closure, please upload them here or forward them directly to [email protected]

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.