Lucky Wolf Casino - Pristup igračevom nalogu je odložen nakon verifikacije.

I was on a winning streak after registering won a few thousands then it asked me to verify which i done immediately to continue playing and for over a week no responses nor can I access the account after doing the verification

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Which documents did you submit to the casino for verification, and when exactly did you send the most recent one?

Have your documents been reviewed by the relevant department?

Have you received any email from the casino regarding the verification of your account?

When was the last time the casino communicated with you?

Could you please send me a screenshot of the error you see when you try logging into your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mostrawhatisaac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.