Lebull Casino MX - Dobici igrača su konfiskovani zbog otkazanog bonusa.

It turns out I made a deposit of 1000 to play, and after a while, I contacted support to ask how much I needed to unlock the bonus. They told me a little over 1200 pesos, approximately. After playing with that money, when I tried to withdraw, it magically appeared that I had another bonus active, this time for 40,000 pesos, which I neither activated nor requested. When I canceled the bonus to at least withdraw my initial 1000 pesos, they took all the money from my account, claiming it wasn't real money, even though it was deducted from my account, and I have proof. But when I asked for an explanation, they refused. HOW WAS THAT OTHER BONUS ACTIVATED BY ITSELF? SUPPORT ACTS OFFENDED AND CUTS OFF ALL COMMUNICATION CHANNELS, SO I CONSIDER THIS A MISERABLE FRAUD AND A TOTAL THEFT.

RESULTA QUE HICE UN DEPOSITO DE 1000 PARA JUGAR Y DESPUES DE UN TIEMPO ME COMUNICO A SOPORTE PARA PREGUNTAR CUANTO ME HACIA FALTA PARA LIBERAR EL BONO A LO QUE ME RESPONDE QUE UN POCO MAS DE 1200 PESOS APROXIMADAMENTE Y DESPUES DE JUGAR ESE DINERO QUE ARGUMENTO CUANDO QUIERO RETIRAR RESULTA QUE MAGICAMENTE YA TENGO ACTIVO OTRO BONO PERO AHORA DE 40mil MISMO QUE YO NO ACTIVE NI MUCHO MENOS SOLICITE Y CUANDO CANCELO EL BONO PARA AL MENOS PDER RETIRAR MIS 1000 INICIALES RESULTA QUE ME QUITAN TODO EL DINERO EN LA CUENTA QUE POR QUE NO ERA DINERO REAL SIENDO QUE ME LL DESCONTARON DE MI CUENTA Y TENGO LA MANERA DE PROBARLO PERO AL PEDIR EXPLICACIONES DEL POR QUE O COMO SE ACTIVO SOLO ESE OTRO BONO LA DE SOPORTE SE HACE LA OFENDIDA Y ME CORTA LOS CANALES DE COMUNICACIÓN ASI QUE ESTO YO LO CONSIDERO COMO UN MISERO FRAUDE Y UN ROBO TOTAL.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of your bonus history in your casino account?

Can you also kindly send me a link or a screenshot of both bonuses you played with?

Have you activated a bonus when you deposited 1000 pesos into the casino?

How much of the 40,000 pesos bonus have you wagered before you decided to cancel it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika