Kunkku Casino - Igrački nalog je zatvoren bez jasnog razloga.

I made an account at Kunkkukasino. I made a deposit for the welcome bonus from which I was able to wager and withdraw €1942. After that, Kunkkukasino closed my account and did not respond to me when I tried to ask the reason for the account being locked.

I looked through the terms and conditions, and I'm sure I haven't broken any of them. Kunkkukasino only replied by email that I had broken the rules, but when I tried to ask what rules I had broken, there was no answer. I don't know what I could do in this situation anymore. I hope you could help with this.

tein tilin kunkkukasinolle. tein talletuksen tervetuliaisbonukseen josta sain kierrätettyä ja nostettua 1942€ tämän jälkeen kunkkukasino sulki tilini eikä vastannut minulle kun yritin kysyä syytä tilin lukitsemiseen.

katsoin säännöt ja ehdot läpi, ja olen varma että en ole rikkonut mitään niistä. kunkkukasino vastasi vain sähköpostilla, että olen rikkonut sääntöjä, mutta kun yritin kysyä mitä sääntöjä olen rikkonut, vastausta ei tullut. en enään tiedä mitä voisin tehdä tässä tilanteessa. toivoisin että voisitte auttaa asian kanssa.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• When exactly did you lose access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear hassineneelis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i played game called Wilhelm tell.

yes i passed everything with my verifycation before started playing.

my account has closed 6.10.2025. kunkkukasino send me email 6.10.2025 at 14.50pm.

i tried to ask why they closed my account and what rules i have broken, but they never answered me.