Juice Bet Casino - Račun igrača je zatvoren i sredstva nedostaju.

I had approximately $7,500 in my JuiceBet sportsbook account. The app stopped working in February 2024, saying it had technical issues. The website now redirects to BetWhale, who denies any connection. I attempted multiple withdrawals, but was only able to take out ~$300 after weeks of delays. JuiceBet stopped responding completely, and I can no longer log in or access my balance. I understand it was an offshore sportsbook, but they misrepresented withdrawal policies and vanished with my funds. I request that you investigate and try to recover the money. Another user I know is in the same situation and will file separately.

Dear perreault94,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Juice Bet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you complete the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good afternoon, I was using juicebet strictly for sports betting. It took a while but my account was fully verified. I used the sign on bonus when I signed on their portal but my money was without the active bonus. It took me a while to be able to withdraw money from their app because I needed to wager I think it was 10 000$ minimum before being eligible for a withdraw. I was well passed that mark.

Please do not hesitate if you need more info

Dear perreault94,

thank you for your message.

• How long have you been a player at this casino, please?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear perreault94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

See below all the info I have.

Dear perreault94,

thank you for the information provided.

Could you please confirm whether you have received any of the aforementioned withdrawals?

Looking forward to your reply,

Katarina

Good afternoon,

i have received all of then except the last 2 dated of 14 and 25th of February

Thank you very much, perreault94, for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Juice Bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Sincerely,

Katarina

Dear perreault94,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Juice Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett