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Complaint Regarding Unlawful Confiscation of Deposit by Jackbit.com

I registered on the website Jackbit.com, made a deposit, fulfilled the welcome bonus wagering requirements in the casino, frequently played my favorite slot games, and also placed sports bets. I deposited a total of 1,968 USDT from my personal account on the cryptocurrency exchange Bitget. After that, I made my first withdrawal of 654 USDT, which was processed successfully. I continued playing on the site in both the casino and sports betting.

Later, Jackbit.com requested that I complete document verification — I successfully passed it. However, on my next withdrawal attempt, my entire balance of 1,445 USDT was annulled, leaving only 190 USDT in my account. They referred to sections 8 and 9 of their Terms & Conditions, but I do not understand what specific violation they claim I committed, and why they are confiscating my deposit. They annulled not my winnings, but specifically my deposited funds, which came directly from my verified Bitget account.

This action contradicts their own Terms & Conditions:

Section 9 – Anti-Fraud Policy

States that in the event of failure to provide verification, "winnings may be confiscated and funds deposited by You shall be returned to You".

→ This clearly obliges the company to return deposited funds, even if winnings are confiscated.

Section 10 – Depositing

States that if deposits are made from a third-party account, "the original deposit will be returned to the owner of the payment account".

→ Again, the deposit is to be returned, not confiscated. In this case, all deposits were made from my own personal Bitget account, which is in my name and fully verified.

Section 11 – Withdrawal and Refund Policy

Allows only an administrative fee of 20% of the deposit amount to be deducted when returning deposits upon account termination.

→ The company has no right to confiscate more than 20% of the deposit amount under any stated circumstance.

Conclusion:

By withholding a substantial portion of my deposited funds — which came from my own verified Bitget account — without documented proof of fraud or any other legitimate reason under their own Terms & Conditions, Jackbit.com acted in direct violation of its contractual obligations. This constitutes unlawful retention of player funds under license OGL/2024/1800/1049.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru