The player from Germany had deposited 600 euros into his casino account, but the account was subsequently blocked, and he had not received a refund for his deposit. Despite having provided several receipts for the transaction, the casino claimed it had not received the funds. The complaint was rejected due to the player's lack of response to the Complaints Team's messages and questions, which prevented any further investigation.
Igrač iz Nemačke je uplatio 600 evra na svoj kazino račun, ali je račun naknadno blokiran i nije dobio povraćaj novca za svoj depozit. Uprkos tome što je dostavio nekoliko računa za transakciju, kazino je tvrdio da nije primio sredstva. Žalba je odbijena zbog toga što igrač nije odgovorio na poruke i pitanja Tima za žalbe, što je sprečilo dalju istragu.