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I made an account at this casino 10 days ago. I deposited a total of €100 and made a withdrawal of €50 which was completed the day before yesterday. I made deposits again totaling around €250 and requested a withdrawal of €200 yesterday. Today my account is locked by the administrator without any reason. I contacted the service and they do not give any information. As for the money they say to wait for it to be checked. I have in no way violated any rules.

Εκανα λογαριασμό στο καζίνο αυτό πριν 10 μέρες. Κατέθεσα συνολικά 100€ και εκανα ανάληψη 50€ η οποία ολοκληρώθηκε προχθές. Ξαναέκανα καταθέσεις συνολικά γύρω στα 250€ και ζήτησα ανάληψη 200€ χθες. Σήμερα ο λογαριασμός μου είναι κλειδωμένος από τον διαχειριστή χωρίς καμία αιτιολογία. Επικοινώνησα με την εξυπηρέτηση και δεν δίνουν καμία πληροφορία. Όσο για τα χρήματα λένε να περιμένω να το ελέγξουν. Δεν έχω σε καμία περίπτωση παραβεί οποιονδήποτε κανόνα.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you more effectively, could you please provide us with some additional information?

• Have you received any email or notification regarding your account after it was blocked?
• Have you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Xaris22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika