Dragi Pančo62,
Hvala vam puno što ste podneli žalbu. Žao mi je zbog problema sa vašim povlačenjem i razumem vašu zabrinutost. Međutim, imajte na umu da je prilično uobičajeno da se povlačenja sredstava obrade za nekoliko dana ili čak nedelja. To znači da može proći neko vreme pre nego što se vaš novac pojavi na vašem računu. Zato savetujemo igračima da budu strpljivi i sačekaju najmanje 14 dana nakon zahteva za povlačenje sredstava pre nego što podnesu žalbu.
Ipak, želeo bih da naglasim da smo dobili mnogo žalbi na kašnjenje u isplatama iz ovog konkretnog kockarskog objekta. Uprkos brojnim podnetim slučajevima, kazino je odlučio da usvoji pristup „Politike bez reakcije" kao odgovor na sve naše pokušaje da pregovaramo o bilo kakvim problemima.
Mogu samo da zamislim koliko je frustrirajuće čekati novac bez ikakve povratne informacije o tome kada ćete ga dobiti, i iskreno se nadam da će vam dobitak na kraju biti poslat.
Možete li, molim vas, poslati snimak ekrana vašeg zahteva za povlačenje [email protected] ?
Unapred hvala na saradnji i odgovoru.
Srdačan pozdrav
Petra
Dear Puncho62,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before submitting a complaint.
Nevertheless, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to [email protected]?
Thank you in advance for your cooperation and reply.
Best regards
Petra
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