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i win 8,000 dollars cad in this casino and they sayed that my account was pishing by another one and they dont know Where is my money and they dont want give me my money

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Dear Puncho62,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Nevertheless, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Thank you for your Quick response I Hope you can do something for me that is a lot of money 8,000 dollars and my account was secured at 100% it impossible that a thirth one was pishing my account they have my money and they would’not give me my withdrawl here is a pic of my request to the casinos

Thank you for your reply and for providing the previous details, Puncho62.

After a thorough review, I must regrettably inform you that we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. From our perspective, the responsibility for this crime lies with the individual who committed it, not with the casino.