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I deposited 23 bucks & played through all requirementsv& cashed out at 600. The casino rejected my withdrawal via fraudulent department. Although I left my venom I didn’t do anything to try and deceive the casino. They just gave me my 23 dollars back & told me to try again. Wtf is that? It’s shady!! My country is allowed to play there. I want to get my winnings that I won fair & square &=warn others of their behavior. This is exactly why we have 3rd parties like casinoguru

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Dear Oatw740,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was only playing slots and I accumulated my winnings after the bonus. They said I had a vpn on but they are aware I wasn’t up to anything malicious but they weren’t going to pay me% the vpn is always on on my phone & it was for the USA location which I was playing from the USA & it’s not a forbidden country

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Oatw740,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru