Dragi matt007,
Hvala vam puno što ste podneli žalbu. Žao mi je što ste imali problem sa kazinom Midas u vezi sa vašim dobicima.
Da bismo bolje razumeli vašu situaciju i efikasno vam pomogli, molimo vas da nam pružite sledeće informacije:
- Možete li da navedete kog datuma ste napravili svoje dobitne opklade?
- Da li su vam data neka posebna uputstva ili pravila kada ste počeli da igrate?
- Možete li da podelite snimak ekrana ili kopiju imejla koji ste dobili od VIP tima?
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav,
Petra
Dear matt007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Midas Casino regarding your winnings.
To better understand your situation and assist you effectively, could you please provide us with the following information:
- Could you specify what date you made your winning bets?
- Were there any specific instructions or rules provided to you when you started playing?
- Can you share a screenshot or a copy of the email you received from the VIP Team?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
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