Bodog.eu Casino - Račun igrača pokazuje negativan saldo zbog problema sa depozitom.

Bodog has randomly just told me there is an issue with some of my deposits that my bank is trying to reverse .. I have received no refund and contact my bank with no knowledge of what this is about .. I have asked bodog to either provide me the information about the deposits in question or to contact my facial institution and resolve this internally by showing them the proof of deposit .. they are unwilling to provide me either detail instead are demanding they have a phone call with me to discuss my fjncisl matters wich in not comfortable with … regardless of anything they refuse to release any information to me and have my account he legitimate add a negative balance as if I owe them money

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask a few questions to clarify your situation:

1. Have you ever requested chargebacks for any deposits you sent to this casino?
2. Could you please specify how many deposits you are experiencing issues with?
3. If possible, kindly forward all communication between you and the casino’s customer support regarding this problem to [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have never requested any charge backs of any sort ..

I would love to give you these answers unfortunately I can not as bodog refuses to give me any information unless they call me to talk about my financials wich as I have stated many times I am absolutely uncomfortable with doing over the phone with some stranger .. that is not my bank

Could you please clarify if you remember how many deposits you made into this casino? If you are able to access your casino account, please send me a screenshot of your deposit history.

Dear sycocity,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of sycocity. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Please forward me the bank statements in PDF format, starting from the month you started depositing money into this casino, until the date of your last deposit at [email protected]. Thank you for your cooperation.