Billionairespin Casino - Igrač se suočava sa odloženim povlačenjem dobitaka.

Good morning,

I won $10,000 at this casino, and for the past week it's been mission impossible to get that money back.

I was first asked to verify my account with my ID, then my account was verified. I then tried to withdraw which was refused because they needed proof of payment, with credit card, account statement, proof of funds... after that, everything should be good and now I receive a very strange questionnaire that I was asked to fill out in order to validate my withdrawal.

This is my first time playing at this casino, and I wouldn't recommend it. There's no proof to get my money, but getting it back is a pain.

I see comments from other people who have experienced the same thing as me and it's not reassuring...

They find an excuse to cancel every withdrawal.

I want billionairespin to stop dragging my case out and make the payment I am owed.

Bonjour,

J’ai gagné 10 000$ sur ce casino, et depuis une semaine c’est mission impossible pour récupérer cet argent.

On m’a d’abord demandé de vérifier mon compte avec mon Id, puis mon compte a été vérifié. J’ai alors tenté un retrait qui a été refusé car il leur fallait une preuve de paiement, avec carte bleue, relevé de compte, preuve de fonds… après ça, tout devait être bon et maintenant voilà que je reçois un questionnaire très bizarre que l’on m’a demandé de remplir afin de valider mon retrait.

C’est la première fois que je joue sur ce casino, je ne le recommanderai pas. Pour prendre mon argent il n’y a aucun Justificatif à donner mais pour le récupérer, c’est laborieux.

je vois des commentaires d’autres personnes ayant vécu la même chose que moi et ce n’est pas rassurant…

ils trouvent une excuse pour annuler chaque retrait.

je souhaite que billionairespin arrête de faire traîner mon cas et procède au paiement qui m’est dû.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the information you submitted, and the questionnaire is a common 'source of wealth' questionnaire.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you submitted documents to the casino for verification?
• When was the last time you received an update regarding the verification of your account or the payout?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your feedback,

This is the first time I've requested a withdrawal.

They asked me last night to send them some documents (my pay slips for the last 3 months)

They check the account every time documents are approved, tell me that I can withdraw and when I try to withdraw, 24 hours later I receive a message telling me that the withdrawal is not approved because they are missing documents. It's like this every time, they ask me to justify why I made transfers to my spouse....

This is the first time I've been asked for so much information and made to struggle with a withdrawal.

They are slowing down the payment process so that I lose patience and have to replay everything...

My case is similar to Julian's on your

site.

Tomas, thank you for your help.

Sincerely

Charlotte

Bonjour Tomas,

Merci de votre retour,

C’est la première fois que je demande un retrait.

ils m’ont demandé hier soir de leur envoyer des documents ( mes bulletins de salaires sur les 3 derniers mois )

ils vérifient le compte à chaque fois que des documents sont approuvés, me dise que je peux retirer et lorsque j’essaie de retirer, 24h après je reçois un message me disant que le retrait n’est pas approuvé car ils leur manque des documents. C’est comme ça à chaque fois, ils me demandent de justifier pourquoi j’ai fais des virements à mon conjoint….

c’est la première fois qu’on me demande autant d’informations et qu’on me fait galérer pour un retrait.

Ils font ralentir le processus de paiement pour que je perde patience et rejoue tout…

mon cas est similaire à celui de julian sur votre

site.

Tomas je vous remercie de votre aide.

cordialement

Charlotte

Thanks for the explanation of the situation.

• Could you please specify how much you deposited in the casino altogether?
• When have you registered in the casino?
• Is the person cited in the email also a player in the casino?
• What was your explanation for the transactions related to the person the casino highlighted?

Please let me know.

Dear Charlotte_31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru