Zdravo svima, mislio sam da se vratim nakon mojih prethodnih komentara. Nažalost, krajem prošle nedelje, i veći deo ove nedelje, ponovo sam se vratio i glupo sam se prijavio u više kazina i počeo da gubim. Ne znam zašto sam to uopšte pokušao... U svakom slučaju, da vidim da li moja situacija može nekome da pomogne?
1. povraćaj sredstava:
Santander UK – Nakon nekih povratnih informacija i skoro odustajanja, povraćaji sredstava su podignuti kao „roba nije primljena" 24. oktobra, ali su mi dali 4 različita referentna broja jer nisu mogli da grupišu sve transakcije u jednu. Prošlo je 49 dana, a danas sam ih nazvao radi ažuriranja. Santander sada kaže da može proći i do 130 dana da se povraćaj sredstava završi? Rečeno mi je da će za početak biti 45 dana...
2. povraćaj (nakon ponavljanja)
Barclaicard UK - Podignuta odmah pod netačnim MCC kodom, podnela dokaze o depozitima napravljenim na Freshbet danas, kao i dokaz o pokušaju da kontaktiram lažne trgovce koji su prikazani na mojoj izjavi. Ovo bi trebalo da bude laka pobeda jer kockanje na kreditne kartice nije dozvoljeno.
3. povraćaj (nakon ponavljanja)
NatVest UK – Podigao povraćaj sredstava preko aplikacije, 2 od 8 su uspešno podignute i trgovcima je odmah vraćen novac (oni očigledno nisu želeli da to osporavaju). Za ostalih 6, primio sam automatizovane mejlove u kojima je pisalo da to neće podići, čak sam insinuirao da ih falsifikujem. Odmah sam uložio žalbu i dobio odgovor u roku od 2 dana sa molbom da pošaljem dokaze koji će podržati povraćaj sredstava. Uradio sam to u ponedeljak i trenutno čekam da me menadžer za žalbe obavesti da li će biti podignute ili ne. Čini se čudnim što ih uopšte nisu podigli, s obzirom da su prva 2 bila uspešna I trgovac je vratio ne?!
4. povraćaj (nakon relapsa)
Santander UK – Morao sam da ih nazovem danas i objasnim da sam ponovo oboleo (super sramotno) i da ih zamolim da podignu povraćaj sredstava za još 4 transakcije. Gospođa na telefonu bila je od velike pomoći i navela ih je kao 'roba i usluge nisu primljene' i već sam poslao dokaze putem internet veze. Čini se kao da su posle borbe kroz koju sam prošao u prvom, ovde identifikovali problem. Takođe je napomenula da su imali priliv ljudi koji su zvali o sličnim stvarima, a čini se da ova kazina dobijaju češću pažnju u pogledu potraživanja i povraćaja sredstava. Može li biti dobra stvar za budućnost?
Ako neko ima bilo kakvih pitanja, otpusti. Napravio sam obilje istraživanja na ovu temu, i prilično sam pročitao ceo ovaj forum od glave do pete i rado bih pomogao ako mogu.
Hi everyone, thought I’d come back after my previous comments. Unfortunately at the end of last week, and most of this week, I relapsed again and stupidly signed up to more casinos and started losing. Don’t know why I even attempted this… Anyway, let me see if my situation can help anyone?
1st Chargeback:
Santander UK - After some back and forth, and nearly giving up, chargebacks got raised as ‘goods not received’ on 24th October, but they gave me 4 different reference numbers as they couldn’t group all the transactions into one. It has now been 49 days, and I called them today for an update. Santander are now saying that it can take up to 130 days for the chargebacks to be completed? I was told it would be 45 days to begin with…
2nd Chargeback (after relapsing)
Barclaycard UK - Raised instantly under incorrect MCC code, submitted evidence of deposits made on freshbet today, as well as proof of trying to contact the fake merchants that show on my statement. This should be an easy win as gambling on credit cards is not permitted.
3rd Chargeback (after relapsing)
NatWest UK - Raised chargebacks through the app, 2 out of 8 were successfully raised and the merchants instantly refunded (they obviously didn’t want to contest it). For the other 6, I received automated emails saying they wouldn’t raise it, and even insinuated that I was falsifying them. I put a complaint in right away, and got a response within 2 days asking me to send over evidence that will support a chargeback. Done this on Monday and am currently waiting for a complaints manager to let me know if they will be raised or not. Seems weird that they didn’t raise them in the first place, considering the first 2 were successful AND the merchant refunded no?!
4th chargeback (after relapse)
Santander UK - Had to call them up today and explain that I relapsed (super embarrassing) and ask them to raise chargebacks for 4 more transactions. Lady on the phone was very helpful and raised them as ‘goods and services not received’ and I have already sent over the evidence via online link. It seems as though after the struggle I went through in the first one, they have identified the issue here. She also mentioned that they have had an influx of people calling about similar things, and these casinos seem to be getting more frequent attention with regards to claims and chargebacks. Could be a good thing for future?
If anyone has any questions, fire away. I’ve done an abundance of research on this subject, and pretty much read this whole forum head to toe and would be happy to help if I can.
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