Winshark Casino - opšta diskusija (strana 5)

I'll give to this casino 1,5/10

Reason: one of the "corner stones" is cracking. Casino won't pay players winnings on time

You'll get your winnings, but I'll quess that its 500eur per week.

Well, on my case that went like that 🤷‍♂️

Then I still have a few weeks ahead of me. I have 1500, so 3 x 500 in payout and 2300 left in my account.

Dann hab ich noch paar wochen vor mir. Habe 1500 also 3 mal 500 in der auszahlung und noch 2300 auf meinem konto.

Yes I was wondering the same thing

Yes I was wondering the same thing

Do you still have any outstanding payouts?

Hast du auch noch Auszahlungen offen?

No not at the moment but had a couple at the same time they sure do take your money quick but don't wanna give it out so you from Germany I take it I'm German myself and have always wanted to visit or live there. Lol anyways hope you have a great night and get your payout soon.

Update: I had to wait 2 weeks for the first payment of the 3, then nothing happened again. I had no choice but to file a complaint, because I didn't get a reasonable answer. The support itself couldn't or wouldn't help and referred me to the KYC department. Unfortunately, they only ever gave standard answers, always alternating. In one they pointed out the T&Cs and what rights they have, and in the other they said that they would pay out in due course. They deny it, but I'm sure that if I hadn't filed a complaint, I would still be waiting for my money. Just look at the discussions, it wasn't just me.

I had cancelled a withdrawal and actually deposited a lot more, which was the biggest mistake. Because the games were running as well as they did at the beginning. But since I complained, they have been running as if they were stopped just before I won. I wrote to the casino about this too, which they denied of course, but you don't have to be a professional to notice. I've now taken a break for 4 weeks and will then see if I really play there again. For me, support is very important in a casino, but here it is more than bad.

Update : auf die erste zahlung von den 3 musste ich 2 Wochen warten,dann passierte wieder nix. Mir blieb nichts übrig als eine Beschwerde einzureichen, denn eine vernünftige Antwort bekam ich nicht. Der Support selbst konnte oder wollte nicht helfen und verwieß mich an Kyc Abteilung. Von denen kamen leider immer nur standart Antworten,immer im Wechsel. In der einen wurde man auf die AGB S hingewiesen welche Rechte sie haben, und in der anderen stand das sie zu gegebener Zeit auszahlen. Sie streiten es ab, aber ich bin mir sicher, wenn ich keine Beschwerde eingelegt hätte, würde ich immer noch auf mein Geld warten. Seht euch einfach mal die Diskussionen an, es ging nicht nur mir so.

Eine Auszahlung hatte ich storniert und wirklich auch nochmal einiges eingezahlt, was der größte Fehler war. Denn so gut wie die spiele am anfang auch liefen. Aber seit meiner Beschwerde liefen sie als würde man sie kurz vor dem gewinn stoppen. Auch das hab ich dem casino geschrieben, was sie natürlich auch abstritten, aber man muss kein Profi sein um das zu merken. Hab jetzt erst mal für 4 wochen eine Auszeit genommen und werde dann sehen ob ich da wirklich nochmal spiele. Für mich ist der Support sehr wichtig in einem Casino, aber hier ist er mehr als schlecht.

Good morning Gretche I totally agree and really like your input and feedback if you would like to chat more which I would like to pick your brain a lil my cell number is 248-534-5105 or any other way of communicating more often would work for me hope to hear from you soon have a good day.

I'm not surprised that it ended up like this and that you're taking a break. I'm sure it will be good for you and I hope you can get back on the right track and all will be well. You can also decide for yourself if you want to continue playing here or not. 

Anyway, I'll keep my fingers crossed for you and good luck. 🤞☘️😊

Thank you, I don't think I'll play here again. I could deposit hundreds more and I wouldn't win anything here. That just shows how much power a casino has to decide who can win. But it was an experience

Danke, ich glaube nicht das ich hier nochmal spiele. Denn ich könnte noch hunderte einzahlen, ich würde hier nichts mehr gewinnen. Da sieht man doch mal welche Macht ein Casino hat um zu entscheiden wer gewinnen darf. Aber es war eine Erfahrung

Hey, Gretche70.

Are you truly convinced that casinos have a way of affecting player's gameplay? How do you think they would achieve that with all the players?

I mean, this is a very popular idea, yet extremely unlikely. But I'd like to hear more anyway if you don't mind.

I can imagine that they can press a button for certain players. How else can it be that at the beginning all the games ran without problems and you keep winning something? After I complained, the games ran as if you stopped them before you won, not just in one game, not just on one day. Now and then you won very small amounts. I canceled 400 euros that I wanted to withdraw and lost them, that happened very quickly. Then I deposited some more. No, I'm dead sure they can control it somehow. I once filmed the games myself and you don't have to be a professional to see at which moments the games freeze, run for a long time or just stop. I can't prove it, but it's my opinion.

Ich kann mir das schon vorstellen das sie bei bestimmten Spielern ein knöpfchen drücken können. Wie kann es sonst sein das am anfang alle spiele ohne probleme liefen, man immer wieder was gewinnt. Nach meiner Beschwerde,liefen die spiele so als ob man sie vor dem Gewinn stoppt, nicht nur bei einem spiel, nicht nur an einem tag. Gewonnen hat man ab und zu sehr klein. Ich hatte 400 Euro die zur auszahlung storniert und verspielt, das ging sehr schnell. Hab dann auch noch einiges eingezahlt. Ne da bin ich mir tot sicher das sie das irgendwie steuern können. Ich hatte mir das mal selbst abgefilmt wie die spiele liefen und man muss kein profi sein um zu sehen in welchen Momenten die spiele hängen,länger durch laufen oder knapp stoppen. Beweisen kann ich es nicht, aber es ist meine Meinung.

I see. Thank you for your opinion.

If you experience decreased game quality, I think it's somehow natural for players to feel concerned. No wonder such players stick with this suspicion, especially when the same situation keeps repeating.

Now that I'm thinking of it, we are in similar positions here. I can't prove such a button does not exist, because, from my perspective, it's impossible to prove something actually does not exist.

It's quite a paradox, isn't it? 🙂

On the other hand, some unscrupulous casinos offer fake games instead of the officially provided ones. Still, it's a different aspect, I'd say.

important!!

I have won money on Winshark (about 18000 KR). I have succeeded with the KYC verification/proof of identity. BUT my question is;

what exactly do I need to succeed with the Proof of payment verification?

should I email the documents to the finance department/mail? how did you do and how fast is it possible to get verified??

THANKS! 😌

viktigt!!

jag har vunnit pengar på Winshark (ca 18000 KR). Jag har lyckats med KYC verifiereringen/proof of identity. MEN min fråga är;

vad exakt behöver jag för att lyckas med Proof of payment verificationen?

ska jag Maila in dokumenten till ekonomi avdelningen/mail? hur gjorde ni och hur snabbt går det att bli verifierad??

TACK! 😌

So, as I understand this, they have asked for some additional documents from you. Right?

You always should ask this kind of question with the support of the casino to get the right information and do as needed.

Make sure that all the documents are in the right format and of a good quality, so they can approve them, though.

Keep us informed about the whole process, and if you need our help, let us know.

I have played these slots for almost 15 years. What is seldom talked about is the personal rtp %. Some casino staff have admitted this does exist, others deny it. This certainly exists, and that is probaly regulated by the slot provider.

This casino was also great for me in the beginning, even on 91% rtp that they do on PlayNGo. But after my winnings its like a button been pushed and my account is dead. This is on any slot and any provider, thats why I think the casino does have some way of altering the players rtp. So yeah we are tricked big time.

Casino staff admitted it? Really? 🤔

Every game has it's own RTP, which is regulated by the game provider. Exactly as you said. In every casino, this information should be accessible to the players, of course.

If a casino is working under some license, this should never happen, though, because the license controls them. Right?

And also, the game providers are not supposed to allow any altering of the RTP, because it would be against fair gambling indeed.

We, of course, all know that the casino has advantages over the players in the long run. Isn't it like that? But if there is proof about some suspicious practices, it is very important to report it.

Would you agree?

Well the license doesnt include any authority checking these things. Sadly no. Thats not how a license works.

And casinos with copied slots is a thing, I think Winshark might be one of them. Look out for older graphics in the game, a number in the webadress and sudden stops and error/loading in the game. This is taken from another forum and 100% accurate :

"Be really careful many sites don't even have licenses and listen to Donner123, also check the browser's inspector, the pages have Game Launcher domains and the games are not delivered from e.g. Play n Go etc. The games are copied in old versions, compare with Unibet that runs the latest versions of the games."

This is the reality. What can we do about it? Why doesnt the slot providers care?

Yes more than one time casino staff admitted that that a personal rtp is used. As I wrote, this is programmed from the provider. Thats why you cant win big hits after some nice wins. You will lose until you are "even" with the game. I lost 600 euro one time many years ago and they way I won back exactly 600 euro (single win hit) on the same slots but in a different casino later that night. Many times they work like that. A license does absolutley nothing, since they use third party products and the can claim everything is according to RNG by that. Its a big scam.