Whale.io Casino - opšta diskusija

Hello, I have a problem on September 17 I won two sports bets on whale.io. I bet on the champions league. The total win is 130 ton(700€)After the matches I wanted to log in to the site but it was not possible because there was some error, so I took screenshots and contacted the support. They informed me that there is a problem now and that I have to wait. The next day the site was already working but there was no money won or betting history. I reported the case to the support and after two weeks they closed the case. I kindly ask for help.

Hi, I'll probably have to disappoint you, but we don't deal with situations regarding sports betting because we don't have any experts and we don't have a branch. Did the casino also tell you what happened and why you can't see the history and why your money disappeared? 

However, I will post you links where you can try to ask for assistance and hopefully they will be able to help you. 

You can find them here: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you give it a try, be sure to let me know how it went. 

Hello,

I requested a withdrawal of 45,000 JAMBO tokens from Whale.io on April 9th, 2025. The support team admitted there was a technical issue and told me I would receive the payment soon, but it has now been over a week and nothing has been processed.

Each time I reach out, support takes several days to reply, gives no real solution, and then closes the ticket without resolving anything. I am starting to seriously doubt their intentions.

I have screenshots of our conversations and proof of my withdrawal request.

The email linked to my account is: a*****@***mail.fr

I kindly ask for your assistance in resolving this issue.

Thank you.

As proof, I have attached a screenshot of the conversation with Whale.io support where they admit to the Jambo issue, but fail to provide any resolution.

The app offers a lootbox service where they give us the option to withdraw our winnings or immediately resell them at market value, but that's not the case either.

I can't resell at the exact price or receive my tokens.

I currently have 50 pages of withdrawal pending since April 9th, with no concrete response.

For your information, 1 jambo is worth $0.2170 at the time of writing.

That's a story of approximately $9,765.

I also include you in all my deposits, which strangely enough worked instantly.

Firstly, please be careful what information you share on the forum, as it is not that safe.

And now, I would like to ask if they have informed you how long it should take for the error to be fixed, or not at all?

Our complaint team will be able to intervene soon if the case is not moving forward, so please keep us informed about any updates here.

Hello,

Unfortunately, I didn't get any deadlines.

Alright then. Let's see how they will communicate with our team regarding your complaint when it comes to that, then.

Hello,

I'm waiting and I'm at your disposal if needed. Thank you very much for your help 🙏

Hello, I want to warn all players: beware, these are crooks. They gave me VIP status because I wagered $9,000 in one week. They told me I was entitled to free bonuses every Friday, special bonuses. But then they added conditions after I won money from a bonus. They told me I had to wager an additional $5,000 every two weeks to qualify. This is unacceptable. They said only one admin responds kindly and gives me what I’m owed, and I have to waste hours to get it—it’s ridiculous. I wagered specifically to qualify, and in the end, they refused me.

But what about the payout from these bonuses? Have they paid you without any problem, or when you wanted to withdraw, did they suddenly change the rules?

That's what I would like to know, because they actually can change the rules at any time, but it shouldn't be mid-time, if you know what I mean.