Nažalost, ovog puta nismo mogli da pomognemo. Petar je to dobro objasnio, verujem.
Kazino zadržava pravo da zatvori bilo koji igrački nalog, pod uslovom da se sav saldo pravog novca isplati u trenutku zatvaranja. U ovom slučaju, vaš nalog nije sadržao saldo pravog novca u trenutku zatvaranja; stoga, nema preostalog iznosa koji bi trebalo nadoknaditi.
Ponude za povraćaj novca i drugi bonusi su diskrecione pogodnosti koje pruža kazino. Ovo nisu zagarantovana prava i mogu biti uskraćena ili opozvana po nahođenju kazina, posebno nakon zatvaranja naloga. Stoga, ne postoji obaveza da vam kazino nadoknadi troškove ovih bonusa.
Takođe je primećeno da ste uputili više pretnji sudskim postupcima protiv kazina. Iako imate pravo da koristite pravne načine, takva komunikacija može biti protumačena kao pokušaj da se kazino prisili na radnje koje nije obavezan da preduzme.
Unfortunately, this time we were unable to help. Peter explained it well, I believe.
"The casino reserves the right to close any player’s account, provided that any real money balance is paid out at the time of closure. In this instance, your account did not contain a real money balance at the time of closure; therefore, there is no outstanding amount to be compensated.
Cashback offers and other bonuses are discretionary benefits provided by the casino. These are not guaranteed entitlements and may be withheld or revoked at the casino’s discretion, particularly following account closure. As such, there is no obligation for the casino to compensate you for these bonuses.
It has also been noted that you have issued multiple threats of legal action against the casino. While you are within your rights to pursue legal avenues, such communication may be interpreted as an attempt to coerce the casino into actions it is not obligated to take."
Automatski prevedeno: