NineCasino - opšta diskusija (strana 10)

I have a withdrawal request dated 12/30/24 which was approved

from 31.12.24 it tells me "the payment is verified by the payment system"

I want to know what is happening and why it hurts so much( nine casino)

Thank you

Hello,

I do not have the answer; I'm afraid. 🙁

I suggest you ask the casino support or chat if you have not done so before.

As long as we are not the casinos's employees, we may only follow hints you players give us. Hopefully someone else will be more knowledgeable.

In any case, let us know how it goes. Could be just a New Year delay,... Speaking of which, has your account been verified already?

Hello guys,i really need some help here...Made a win and trying to withdraw on ninecasino but every time i try to withdraw it gets cancelled.My acc is full verified and my mail also,they told me at the start that my mail is not the same with that on my wallet but its not true,my email is the same with my Neteller account and i alrdy send a screenshot about it.Every time i speak with their agents they keep telling me to have patience and that my problem will be solved but i play on many casinos and first time a casino takes 5 working days to verify my payment.I want some help here,i ll keep upgrade my situation here.I guess that they dont want to pay,and believe me we are talking for just 500 EU....

Hello.

Just recently, a group of Greek players have been dealing with delays because the Greek banks were not accepting the payouts from casinos. I have no idea whether this is related.

If the casino has an issue with email and you already sent a screenshot, it should be resolved, I guess. The rest, however, sounds like it is not the whole case. there may still be a problem with the Greek gambling restriction, which from time to time paralyzes the payment processing. So, in my opinion, it is very soon to stress yourself with the worst scenario. It makes no sense for the casino to ruin its reputation because of €500.

I know you have been told that much already, but you truly have to be patient.

We will be here, following your progress.🤞🤞

I needed to get in touch directly with Uno Digital Media B. V. which owns betonred, ninecasino and others. Can anyone confirm that this is or has been their direct email address?

Precisava entrar em contato diretamente com a Uno Digital Media B. V. Proprietaria da empresa betonred, ninecasino entre outros. Alguem me consegue confirmar se este é ou já foi o email direto deles? [email protected]

Well, you didn't write any information about the email address here. So what do you think? If we are talking about the owner and therefore Uno Digital Media B. that's right. 

However, what would you like to contact them about? 

Yes, I did. R

I need it because in 2023 I sent an email to opt out to that email, but I don't know where I got it, and now I can't find any information.

Escrevi sim. [email protected]

Preciso porque em 2023 enviei email para me auto-excluir para esse email, mas nao sei onde fui buscar o mesmo, e agora nao encontro informacao nenhuma

And did you check their website to see if you can find the email? Or maybe write to the casino to see if they have it stored somewhere or something. 

I can't find any website or contact details for Uno digital media. I've already asked ninecasino but they don't provide any contact details for the company.

Nao encontro qualquer site ou contato da Uno digital media. Ja questionei o ninecasino mas os mesmos nao facultam contatos da empresa

So I understand on the one hand and on the other hand it's a pity. I tried to look on the internet but I didn't find anything about it. I suppose you've looked at the emails too, but you haven't found anything. Then it will probably be a tough nut to crack. 😕

Yes Jaro, this is a complicated situation, they won't refund me because they claim they don't recognize the email, and as it was in 2023 I can't remember where I found it.

Sim Jaro, esta uma situacao complicada, nao me fazem o reembolso pois alegam que nao reconhecem o email, e como foi em 2023 nao me recordo onde fui encontrar o mesmo.

If you don't have anything to back up the email you probably won't be able to get any further. I would like to help you but I don't know how.😥

I have the email requesting self-exclusion, I even sent a copy of it to the casino. They won't refund me, they claim that the email address I sent it to doesn't belong to them.

O email a solicitar a auto-exclusao eu tenho, enviei inclusive para o casino copia do mesmo. Eles nao fazem o reembolso, eles alegam que o endereço de email para onde fiz o envio que nao lhes pertence.

Hi! May I know the email address you sent the request to? I'm quite into digging for information; perhaps some others will lend a hand too.

Yes, Radka, I'd be delighted

Sim Radka terei todo o gosto

[email protected]

I made a deposit of around 381euros on Nine casino 4 days ago and i staked on live sport events and managed to win over 1000euros i lost some and remained with 950 euros and made a withdrawal and after 1 day it was cancelled and was requested to submit documents for verification in order to successfully withdraw my funds. I submitted the required documents to verify my identity and address and my account was successfully verified. So yesterday i tried to withdraw 50 euros and after 24hrs i saw that my withdrawal wasn't confirmed yet i decided to cancel the withdrawal and made a 950 euro and after 1hr i received a mail that my account was decided to be closed because according to their T&C players from my country Kenya are not allowed to deposit and play real money games. For your information i read the T&C before signing up and my country Kenya is not on the list of restricted countries so they edited all these just to not pay my winnings. Am just amazed and confused right now because is this even legal? Now they want me to send my crypto wallet adress through mail in order for them to send me a refund which am not even sure if they will because i haven't received any feedback from them. This Nine casino is the worst have ever faced i wouldn't recommend anyone to even try depositing their funds here

Where to deposit?

Onde fazer o depósito?

They are scams and wont pay you when you win and will drag the verification process and come up with rules that aren't in their T&C so as not to pay. For peace of mind just don't register at this casino. I've never experienced such a thing and been reading countless reviews of people saying some casino won't pay if you tend to win a certain amount of money and this is what am experiencing today.

They did the same with me my closing balance was £2400ukgbp of wich £1537ukgbp is still owed. I from the beginning or joining up sighting up gave all my credentials my British residency details in full. If as they claim British customers are not allowed firstly it did not clearly state this.yes they knew I was British from day 1. My bank even said its obvious they had knowledge you are a UK resident as the payments received by their account clearly shows payment made from wich bank its location country county district town city area Street Post code all in full plus my mobile number. They lied and kept making different excuses so they would not have to pay.i Contacted curaçao gambling commission authorities under whos durisdiction ninecasino falls under but have not had any response till today as much authorities as I could I emailed nothing yet till today.they even lied that much trying to Convince guru casino that they are In the right I'm glad someone else has spoken up.the are day light thieves.scammers.robbers daccoits bandits.very sad awful as they bring misery to the way too many it will follow them back . The only thing is guru casino re open our cases and do something for us. I provided full screenshots of my Conversations between myself and ninecasino staff to guru casino. They ninecasino said they will send my full casino balance to my bank account after a thorough and complete verification but no .they played me and didn't pay up.making up different excuses.

This is so bad and pains me that we are made to go through all these am sorry. Most of these bookies they take advantange of the KYC procedure and drag them for too long and yet in real sense they have no desire to pay you out your winnings even if you abided to their regulations. Nine casino shouldn't be allowed to operate beacause everything about them screams fraud. If you do know that players from a certain region in your T&C aren't allowed to play in your site why even allow them to acccess the site let alone even deposit there. You are saying they promised to issue you with a full balance and upto now you haven't received a penny? And what about if you contact them through mail, do you receive any feedback?