N1 Casino - opšta diskusija

https://kazinoguru-gr.com/forum/syzitisi-paraponon/n1-apate-cazino

Hi, I see that you already wrote your experience in the thread you shared the link to, so you will have the answer there. Is there anything you would like to write more about this casino ? Of course, if so, it would be best to keep the conversation in one thread. We will be grateful to you. 🙂

I hoped that a Forum Administrator should joined the threads.

As a new comment I have to say that at the N1 Casino GR's (Licensed for Greece only) Evaluations, these from greek accounts are really bad. However, in the majority, which are foreign accounts, it has a good rating. Very likely they have confused the branches.

N1 Casino GR is the only in Greece with no phone line support, and the only one which does not allow monitoring the movement of your account balance (transaction history).

Geia sou. Well, to tell you the truth, even we never know if and when a casino representative will comment in the thread. So let's hope for that, if it's this important to you. 🤞 You have provided some useful information, so at least, this could help other players, I could believe. May I ask, if you have asked to see your transaction history at this casino and they have confirmed that they can not to that? Do I understand that correctly? 🤔

As far I have made 3 requests for special/partial transaction history.

Specifically, for a list of credits from the side of the casino, series of rewards. In two of those that took place in January I was served in a couple of days. For the third, at the beginning of February, and after there had been a discrepancy and a complaint to the authorities, the attitude of the casino is terrible.

I am still waiting since February 5th. In two reminders I made to them (3 and 8 days after the initial request) their response was the same: "Your request is being reviewed by the relevant department. As soon as it is resolved we will inform you via your email".

Same behavior for other requests. About specific reward credit: unanswered for 19 days. Unanswered formal complaints for 25 days. And the latest: I am already waiting 3 days to receive the number of these complaints (their system does not send confirmations and copies) to proceed with the corresponding complaints to the authorities.

It should be noted again that before the dispute, there was no such delay and indifference on the part of the casino. I don't know what I prefer: their vagueness, even lies, or their wall of silence.

ps the transaction history does not exist through player accounts. This is confirmed, also from the casino.

The only informations available are: list of transactions (deposits - withdrawals). Bonuses history, and if their turnover was achieved. The 50 most recent spins with their results. Nowhere can you see a history of changes in your balance and the type of transaction that caused it. Finally, the prizes I mention, and there is a dispute about crediting them all, are not recorded anywhere.

I believe I now have the complete picture. Do not think that I am supporting the casino; rather, I believe that your requests are uncommon, and above all, the casino needs to properly retrieve that history information from its own system. Despite these requirements, I also think that the casino support staff needs to be well-trained to deal with these situations and ensure that the player is kept fully informed at all times.

No wonder that taking it from your point of view, the support system is not in optimal shape.

Anyway, I am hoping the Team will help you resolve the complaint.

Hi, according to what I read you broke the max bet rule when you played with the bonus, is that right ?

Anyway, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Did you look at the terms and conditions before you played with the bonus ? There should always be such important things described there. Did you see it somewhere or not ?

I also saw that you managed to open a complaint, so our team will try to find out everything relevant and see if we can help. 

Good luck. ☘️

ABOUT N1 CASINO THERE ARE NO WORST SCAMMERS AND THIEVES... I DID A DEPOSIT WITHOUT A BONUS BECAUSE I KNOW THAT IF I ACTIVATE THE BONUS YOU WILL HAVE TO GET BIG NUMBERS AND THEY WILL PAY YOU AGAIN.. ANYWHERE I TRY TO PLAY WITH ME HE THROWS BET BACK.. WHEN I WENT TO WITHDRAW THE MONEY I DEPOSITED THEY DID NOT AUTHORIZE THE WITHDRAWAL FOR IT SO I WISHED FOR THEM TO SEE THE DOCTORS...

ΣΧΕΤΙΚΆ ΜΕ Ν1 CASINO ΧΕΙΡΌΤΕΡΑ ΚΑΡΓΙΟΛΙΑ ΚΑΙ ΚΛΈΦΤΕΣ ΔΕΝ ΈΧΕΙ... ΈΚΑΝΑ ΚΑΤΆΘΕΣΗ ΧΩΡΊΣ ΜΠΌΝΟΥΣ ΓΙΑΤΊ ΞΈΡΩ ΟΤΙ ΣΝ ΕΝΕΡΓΟΠΟΙΉΣΩ ΤΟ ΜΠΌΝΟΥΣ ΘΑ ΠΡΈΠΕΙ ΝΑ ΠΙΆΣΕΙΣ ΜΕΓΆΛΑ ΝΟΎΜΕΡΑ ΚΑΙ ΠΆΛΙ ΣΕ ΠΛΗΡΏΣΟΥΝ.. ΚΑΙ ΌΠΟΥ ΚΑΙ ΝΑ ΠΡΟΣΠΑΘΟΎΣΑ ΝΑ ΠΑΊΞΩ ΜΕ ΠΕΤΟΎΣΕ ΤΑ ΣΤΟΙΧΉΜΑΤΑ ΠΊΣΩ..ΟΤΑΝ ΠΉΓΑ ΝΑ ΒΓΆΛΩ ΤΑ ΧΡΉΜΑΤΑ ΠΟΥ ΚΑΤΈΘΕΣΑ ΔΕΝ ΕΝΈΚΡΙΝΑΝ ΤΗΝ ΑΝΆΛΗΨΗ ΓΙΑ ΑΥΤΌ ΚΑΙ ΓΩ ΜΕ ΤΗΝ ΣΕΙΡΆ ΜΟΥ ΤΌΥΣ ΕΥΧΉΘΗΚΑ ΝΣ ΝΑ ΤΑ ΦΑΝΕ ΣΤΟΥΣ ΓΙΑΤΡΟΎΣ...

Hello, have you tried asking support or live chat why this situation happens to you and they always return your bet ? Does it happen to you on every slot or what you tried to play ?

Also, you wanted to withdraw your deposit I assume yes ? What did the casino tell you why you couldn't withdraw your money ? Do you need to verify or is there other problem ? 

9/10/2024 I registered and identified my data, of course they did not give me a paysafe identification, which was the withdrawal deposit method, they told me that with the first deposit, paysafe identification will be requested.. as you understand the money, I requested a withdrawal, they asked me for the same card again and again I sent them again they asked but then this is happening since yesterday I warned them that I will file a complaint on the supposed live chat they have with the supposed robots however we got to the point because I asked for a withdrawal they put my account to rest. I will persist until the end they can't let's make fun of the world like this!!! shame on them because we also advertise them on TV!!!

9 /10/2024 έκανα εγγραφη και ταυτοποίηση στοιχείων φυσικά δεν μου κάνανε ταυτοποίηση paysafe που ήτανε και η μέθοδος κατάθεσης ανάληψης μου είπανε ότι με την πρώτη κατάθεση θα ζήτηθει η ταυτοποιήσει paysafe..όπως καταλαβαίνετε τα χρήματα ζηταγα ανάληψη μου ζητούσανε το ίδιο σαρτι ξανά και ξανά τα έστελνα ξανά ζητούσανε αλλά μετά αυτό συμβαίνει από εχθές τους προειδοποίησα ότι θα κάνω καταγγελία στο υποτιθέμενο live chat που έχουνε με τα υποτιθέμενα ρομπότ ωστόσο φτάσαμε σε σημείο επειδή ζηταγα να γίνει ανάληψη να βαλουνε σε αδράνεια τον λογαριασμό μου.θα επιμείνω μεχρι τέλος δεν μπορούνε να κοροϊδεύουμε έτσι τον κόσμο!!!ντροπη τους γιατί τους διαφημίζουμε και στην τηλεόραση!!!

Hi, so if I understand correctly, the biggest problem in this whole case is verification? The only thing that needs to be verified is the card? What's the problem if it fails? Also, could you please tell me what casino this is?

I will wait for an answer.

N1 casino was the company!! In the end they closed my account and kept the profits with the excuse that the paysafe account is not in my name! and I broke the rules it's crazy!!!!!!

N1 casino was the company!! Στο τέλος μου κλείσανε το λογαριασμό και κρατησανε και τα κέρδη με τη δικαιολογία ότι ο λογαριασμός paysafe δεν ανήκει στο όνομα μου!και παραβίασα εγώ τους κανόνες είναι τρελό!!!!!!

So it has escalated quite a bit and I didn't expect this to happen to you. and so you are of the opinion that it is not so, and all was in your name? 

If you feel that you have been falsely accused, then I would file a complaint if I were you. 

What do you think, would you be interested? Our team would look into the whole situation and help if possible. 

Yes, they closed my account with this excuse, I can prove that the account is mine of course!!!

Ναι μου κλείσανε το λογαριασμό με αυτή τη δικαιολογία μπορώ να αποδείξω ότι ο λογαριασμός είναι δικός μου φυσικά!!!

Okay then, so I suggested opening a complaint and our team will investigate your case.

You can start it at this link. ⬅️

Hopefully, we'll find out more. 

Good morning to the company in question, I won some money that came from free spins and because in the last 100 rounds to make the required turnover I placed a bet of €10 without any profits coming from these bets with a maximum profit of €170 and in the 100 rounds the company in question confiscated €2800 from me with the excuse that it is mentioned in the terms that if you bet more than €5 all profits are confiscated and you get nothing.

Καλημέρα σας στην ενλόγω εταιρεία κέρδισα κάποια χρήματα τα οποία προήλθαν από free spin και επειδή στους 100 τελευταίους γύρους για να κάνω το τζίρο που προαπαιτούνται έβαλα ποντάρισμα 10 € χωρίς να προέλθουν κέρδη από τα πονταρίσματα αυτά με μέγιστο κέρδος 170 € και στους 100 γύρους οι ενλόγω εταιρεία μου κατέσχεσε 2800 € με την δικαιολογία ότι αναφέρεται στους όρους ότι αν ποντάρεις παραπάνω από 5 € κατάσχονται όλα τα κέρδη και δεν παίρνεις τίποτα

Additional photographic material

Επιπρόσθετο φωτογραφικό υλικό

Hello,

No wonder you also complained about that. Eventhough the max bet rule is pretty common and players should read the bonus terms at least before they start playing with the bonus, saying all money is forfeited just because you did that once is not exactly fair.

As far as I can guess, the best solution would be to reset the bonus before the last spin was made and let you finish it.

Let's hope the casino will be listening.

So what can I do ? I told them everything and they say no we don’t care as you see on pictures