G (strana 2)

Thanks for your response Jano, indeed the history of my connections (IP, device, playing time, etc...) has not been provided to me by Gamdom. This document, although not essential, would be good to report to the corresponding authorities. Let us remember that Gamdon was sanctioned by the DGOJ of Spain with 5 million euros.

Gracias por tu respuesta Jano, efectivamente el historial de mis conexiones (IP, dispositivo, tiempo de juego, etc...) No se me ha facilitado por parte de Gamdom. Ese documento, aunque no es imprescindible, sería bueno para denunciar ante las autoridades correspondientes. Recordemos que Gamdon fue sancionado por la DGOJ de España con 5 millones de euros.

I personally notified our dedicated Data Team to ensure this cDGOJ case won't go unnoticed. 🤔

The best you could have done for the moment, if you ask me. Yet, as Jaro mentioned, for now, the result remains to be seen, and I hope the resolution comes soon. 🙏

How unethical Gamdon, I am going to report to the corresponding authorities, they will not want to reach an agreement..

Qué poco ético Gamdon, voy a denunciar ante las autoridades correspondientes, no van a querer llegar a un acuerdo ..

Hmm, I'm quite curious how it will go in this case. Could you let us know if you take this to an authority ? 

I have one more question, and that is, what did you not reach agreement on ? Sorry if I'm asking again, I just want to get a better idea of the situation. 

Hello Jaro,

Thanks for your answer.

Indeed I am going to take this case to the Spanish authorities DGOJ, French ANJ, and the Curaçao regulator Antillephone NV

What I am claiming are the deposits made, since I requested closure on numerous occasions due to serious problems with the game (as demonstrated in the screenshot of the email sent by Gamdon) in addition to the fact that they cannot offer services in these countries .

Thank you

Buenas Jaro,

Gracias por tu respuesta.

Efectivamente voy a llevar este caso ante las autoridades españolas DGOJ, francesas ANJ, y el regulador de Curaçao Antillephone NV

Lo que reclamo son los depósitos realizados, ya que solicité el cierre en numerosas ocasiones por problemas graves con el juego (tal y como se demuestra en la captura de pantalla del correo enviado por Gamdon) además de que ellos no pueden ofrecer servicios en estos países.

Gracias

Hello there.

I too have questions for you, if I may: Are we talking about technical issues with the games or, rather, situations when the outcome was not correct?

Because the first variant does not sound like a reason for a refund to me. and the second is disputable based on a deeper investigation. Are we talking about the casino's own games without an external game provider? Pardon my manners, but why did you deposit more than once?

And when exactly did you find out this casino is not licensed in France?

I could use a few hints here. 🙏 Thank you.