Winna Casino zadržava moju VIP nagradu za transfer od 3.750 dolara — Sporazum ignorisan, ciljevi pogrešno saopšteni

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Zdravo, objavljujem jer imam problema sa Winna Casino-om u vezi sa VIP nagradom za transfer od 3.750 dolara, koja je jasno dogovorena i dodeljena meni kada sam prebacio svoj Platinum VIP status ranije ove godine. Dostigao sam potrebnih 500 hiljada dolara u klađenju 1. decembra 2025. godine, ali Winna odbija nagradu bez pregleda ugovora, snimaka ekrana ili bilo kog konteksta.

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Ugovor o VIP transferu (snimci ekrana su dati ispod)

U aprilu 2025. godine, prebacio sam svoj Platinum VIP članstvo sa Rubeta na Vinu.

Tokom tog procesa, moja domaćica iz Vine, Laura, predstavila je samo sledeće opcije za ciljeve transfera:

• 3.750 dolara u gotovini pri uloženom iznosu od 500 hiljada

• 7.500 dolara u kešu pri ulog od 1.000.000

Izabrao sam i potvrdio cilj od 3.750 dolara na 500 hiljada.

Ovaj dogovor je bio eksplicitan u našem razgovoru i u potpunosti je dokumentovan snimcima ekrana.

Ova nagrada je bila jedan od jedinih razloga zašto sam nastavio da se kladim na Vinu i da težim ka prekretnici od 500 hiljada.

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Pojašnjenje nagrade od 150 hiljada klađenja —

23. aprila 2025. godine, dobio sam nagradu od 1.000 dolara za osvajanje 150.000 dolara.

Važni detalji:

• Ovo se dogodilo pre VIP transfernog ugovora sa Laurom.

• Laura mi je eksplicitno dodelila cilj transfera od 500 hiljada nakon bonusa od 150 hiljada, što je jasno stavilo do znanja da se očekuje da nastavim da se kladim. Dosledno sam igrao ka toj prekretnici, u potpunosti prateći uputstva VIP domaćina.

• Da me je nagrada za opkladu od 150 hiljada dolara učinila nepodobnim, Laura — VIP domaćin koji upravlja mojim transferom — ne bi potvrdila da je prekretnica od 3.750 500 hiljada dolara i dalje važeća. Njena potvrda direktno potvrđuje da i dalje imam pravo na nagradu.

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1. decembar — Dostignuto je 500 hiljada klađenja, nema odgovora od podrške

Dostigao sam prekretnicu od 500 hiljada+ 1. decembra i kontaktirao Vinu putem ćaskanja i imejla.

Već nekoliko dana:

• Nema odgovora

• Bez recenzije

• Nema priznanja sporazuma sa Laurom

• Nijedan domaćin nije proverio moje snimke ekrana

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Prvi odgovor koji sam dobio: Potpuno ignorisanje sporazuma

Kada sam konačno dobio odgovor od domaćina po imenu Kelin, poruka je bila:

„Svesni ste da vam je Luna 23. aprila izdala cilj od 150 hiljada. Možete ga dobiti samo jednom, zato vas molim da ne pitate ponovo :)"

Ovo je duboko zabrinjavajuće jer:

• Moj VIP ugovor o transferu od 500 hiljada dolara sa Laurom nije pomenut niti pregledan.

• Odgovor je odmah zatvorio problem.

• Snimci ekrana i razgovor sa Laurom su potpuno ignorisani.

• Kraj „ne pitaj više :)" je neprofesionalan, posebno za spor oko VIP transfera.

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Zašto ovo zaslužuje odgovarajuću recenziju

• Nagrada od 3.750 dolara bila je deo eksplicitnog, dokumentovanog ugovora o transferu VIP osobe.

• Pravilo „samo jednokratno" je u suprotnosti sa Laurinim eksplicitnim pristankom u porukama na prekretnicu prenosa opklada od 500 hiljada.

• Uložio sam 500 hiljada na osnovu dogovora koji mi je Laura dala.

• Nedostatak pregleda i odbacujući odgovor izazivaju zabrinutost oko toga kako Vina postupa sa VIP transferima i dodeljenim ciljevima.

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Za platformu koja promoviše VIP brigu i transparentnost, ovaj odgovor je potpuno suprotan njihovim navedenim vrednostima. Završio sam prekretnicu tačno kako je dogovoreno i nagrada bi trebalo da bude poštovana.

Šta zahtevam

Molim Winna Casino da pregleda dokumentovani ugovor i izda novčanu nagradu od 3.750 dolara za dostizanje prekretnice od 500 hiljada klađenja. Ispunio sam cilj tačno kako je navedeno, zbog čega verujem da nagrada treba da bude ispunjena.

Takođe sam spreman da radim na pravednom, obostranom rešenju u vezi sa ovom nagradom, i ako to učinimo, odmah ću ažurirati i ukloniti sve objave. Samo tražim da se situacija reši pravilno i u dobroj veri.

Korisničko ime Vine: Ozaixd

Snimci ekrana svih razgovora i prekretnica su uključeni u nastavku.

Prvi početni razgovor sa Laurom nakon VIP transfera u vezi sa bonusom za Target Wager

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Odgovor od Kelina

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Dostignuta je prekretnica od 500 hiljada klađenja - 01.12.2025.

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Hi, I’m posting because I’m dealing with an ongoing issue with Winna Casino regarding a $3,750 VIP transfer reward that was clearly agreed upon and assigned to me when I transferred my Platinum VIP status earlier this year. I reached the required 500k wager milestone on December 1, 2025, yet Winna is denying the reward without reviewing the agreement, screenshots, or any of the context.

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VIP Transfer Agreement (Screenshots Provided Below)

Back in April 2025, I transferred my Platinum VIP from Roobet to Winna.

During that process, my Winna host Laura presented only the following transfer target options below:

• $3,750 cash at 500k wagered

• $7,500 cash at 1,000,000 wagered

I chose and confirmed the $3,750 at 500k target.

This agreement was explicit in our conversation and is fully documented in screenshots.

This reward was one of the only reason I continued wagering heavily on Winna and pushing toward the 500k milestone.

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Clarifying the 150k Wagered Reward —

On April 23, 2025, I received a $1,000 reward for hitting 150k wagered.

Important details:

• This occurred before the VIP transfer agreement with Laura.

• Laura explicitly assigned me the 500k transfer target after the 150k bonus, which made it clear I was expected to continue wagering. I consistently played toward that milestone, fully following the instructions given by the VIP host.

•If the 150k wager reward had made me ineligible, Laura — the VIP host managing my transfer — would not have confirmed that the $3,750 500k milestone was still valid. Her confirmation directly verifies that I remained entitled to the reward

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December 1 — Hit 500k Wagered, No Response From Support

I reached the 500k+ milestone on December 1 and contacted Winna through chat and email.

For several days:

• No replies

• No review

• No acknowledgement of the agreement with Laura

• No host checked my screenshots

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First Response I Received Completely Ignored the Agreement

When I finally did get a reply from a host named Caelin, the message was:

"You are aware that Luna issued you the 150k target of 1k on April 23. You can only receive it once, so please don’t ask again :)"

This is deeply concerning because:

• My 500k VIP transfer agreement with Laura wasn’t mentioned or reviewed.

• The reply closed the issue immediately.

• Screenshots and conversation with Laura were ignored entirely.

• The "don’t ask again :)" ending is unprofessional, especially for a VIP transfer dispute.

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Why This Deserves a Proper Review

• The $3,750 reward was part of an explicit, documented VIP transfer agreement.

• The ‘one-time only’ rule contradicts Laura’s explicit agreement in messages to the 500k wager transfer milestone.

• I wagered to 500k based on the agreement Laura gave me.

• The lack of review and the dismissive response raise concerns about how Winna handles VIP transfers and assigned targets.

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For a platform that promotes VIP care and transparency, this response is completely contrary to their stated values. I completed the milestone exactly as agreed, and the reward should be honored.

What I’m Requesting

I am asking Winna Casino to review the documented agreement and issue the $3,750 cash reward for reaching the 500k wager milestone. I completed the target exactly as outlined, which is why I believe the reward should be fulfilled.

I am also willing to work toward a fair, mutual resolution regarding this reward, and if we do, I will promptly update and remove all posts. I am only asking for the situation to be handled properly and in good faith

Winna Username: Ozaixd

Screenshots of all conversations and milestones are included below.

First Initial Discussion with Laura Post VIP Transfer Regarding Target Wager Bonus

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Response from Caelin

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Reached 500k Wager Milestone - 12/01/2025

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