Verifikacija Bruce Bet (strana 3)

They just don't do anything, it's a bad casino, they're scammers who just don't want to pay out, why is there still this page? I read all the complaints and found that the only problem is the payout

Die machen einfach nichts das ist das schlechtes casino die sind Betrüger die wollen einfach nicht auszahlen warum gibt's noch diese seite ich habe die ganze Beschwerden gelesen und festgestellt das nur die Auszahlung problem ist

Why are you still supporting the site? Why aren't you reporting?

Warum unterstützt ihr noch die Seite Warum meldet ihr nicht

Nobody has paid them out yet

Die haben noch keiner Mensch ausgezahlt

It was rejected again because my name wasn't on it, which wasn't true. I looked at my photos again

Es wurde wieder abgelehnt angeblich war mein Name nicht drauf was nicht stimmt habe in meinem Fotos extra noch mal geguckt

Hello, I've been in contact with the casino again.

attached the message history

Hallo so nochmals mit dem Casino Kontakt gehabt.

anbei der Nachrichten Verlauf

Hello me again,

They would like a deposit receipt confirmation from February 24th but since it was the weekend, I can't see it in my account statement or in the screenshot. It says February 26th

Processing Date - the day on which a transaction is processed for an account.

Value date - the date on which the funds are to be made available to the beneficiary.

This is what it says in my account assignment date and in brackets the value date, what can I do?

lg

Hallo ich noch mal,

die möchten eine Einzahlung Beleg Bestätigung vom 24.02 aber da Wochenende war ist das bei mir im Konto Auszug oder auch bei den Screenshot nicht zu sehen bei mir steht der 26.02

Verarbeitungsdatum - der Tag, an dem eine Transaktion für ein Konto verarbeitet wird.

Wertstellungsdatum - das Datum, an dem die Mittel dem Begünstigten zur Verfügung gestellt werden sollen .

so steht es in meinen Konto wetstellungsdatum und in klammern Valuta was kann ich da machen

lg

Can you please help

Könnt ihr bitte helfen

What's the point now, I have to wait another 28 days for something

Was soll das jetzt ich muss 28 Tage noch warten für was

Hello can someone answer

Hallo kann jemand antworten

Hi how long has this whole situation of yours been going on ? Did the casino tell you why you still don't have your money ? I see that you have a complaint and Natalia has asked the casino to reply, so we will have to be a bit more patient and hopefully they will answer and explain how your situation is going. 

I would also ask you to write one coherent post and not 5 in one sentence, so that I have a better overview since you are not the only one who writes here. I would be grateful. 

Now as I said, keep a cool head and Natalia will try to help you. 

If you have anything new let me know. 

Hello, I see you tried to explain it in the chat you had with the casino. Nowhere does it show up as a transaction you made on 24 February despite the weekend ? When I send money, I always see the date the money was credited, don't you have the option to see it somewhere if you click on the transaction ? So you did it on 24 February but the money was not credited until 26 February ? 

Of course, when you explained it, the casino still doesn't understand anything ? How long has this whole situation been going on, please ? 

Let me know.

I think if you have to wait that long again, it's definitely not right of the casino. Therefore, it is the appropriate step that you have filed a complaint and our team will try to help you in your situation. Thus, we will have to wait and see further developments because there is nothing more to do at the moment. 😕

No casino continues to refuse, I made a deposit via Klarna and one immediately, for other transfers the day is included, be it card payment or bank transfer, only here is only a transaction number which is not enough for them and since it was at my bank on the 26th was processed and not on the 24th as you request because you want the exact deposit date

Nein Casino lehnt weiter ab ich habe eine Einzahlung per Klarna gemacht und eine per sofort, bei anderen Überweisungen steht der Tag mit bei, sei es Karten Zahlung oder Überweisung nur hier steht nur eine transakionsnummer die denen nicht reicht und da es bei meiner Bank am 26 bearbeitet wurde und nicht am 24 wie sie es fordern da sie genau das einzahlunggsdatum möchten

In my opinion, a transaction with the 24th is not displayed anywhere!!! even though I only made the deposit, which I find strange because for everyone else the date is displayed on my account statement, just not during the transfer!!!

Mein es wird niergends eine Transaktion mit dem 24 angezeigt!!!obwohl ich da nur die Einzahlung getätigt habe was ich schon komisch finde weil bei allen anderen wird das Datum mit angezeigt auf meinem Konto Auszug nur nicht bei der Überweisung nicht!!!

So in my immediate transfer there is no date of the transfer in the intended use of the casino

so steht es in meiner sofort Überweisung kein Datum von der Überweisung beim Verwendungszweck vom Casino

Hello, it's been going on for a month and they say I should wait another 28 days

Hallo es dauert schon 1 monat und die sagen ich soll jetzt noch 28 tage warten

I see, so if you are dealing with a casino and you can't get anywhere and they can't help you in any way, I would recommend filing a complaint on this link. Our team will try to help and hopefully we can. If you don't know what to expect from a complaint, this guide will tell you everything you need to know. 

Are you up for it ? 

That's quite a long time for a casino to resolve such a thing and I'm quite sad that they said it would be another 28 days. So in your case, it's good that you have a complaint, but the best thing would be for the casino to respond since the ball is now in their court.

We will have to be patient now and wait and see how the situation develops.

I hope everything turns out fair. 🤞