Dragi Grant,
Pišem ovu poruku da vas obavestim da će ovo biti moj konačni odgovor po ovom pitanju. Da ponovimo celu situaciju poslednji put. Igrali ste igru "Coinflip" u kazinu i doživeli značajan uspeh, osvojivši priličnu sumu novca. Ovo je bilo zbog greške ili tehničke greške u igri. Ova greška je koštala kazino mnogo novca jer su prolazila brojna povlačenja od strane drugih igrača. Shodno tome, kazino nije mogao pravilno da funkcioniše duže od osam sati. Razumem frustraciju koju ste sigurno osetili kada ste videli da stanje na vašem računu iznenada nestaje, uprkos tome što ste u početku videli značajan iznos. Ipak, uobičajeno je da kazina imaju uslove i odredbe kako bi se zaštitili u takvim okolnostima. U ovom slučaju, to je sledeći termin:
„4.10. BC.GAME zadržava pravo da delimično ili u potpunosti proglasi opkladu nevažećom ako BC.GAME, po sopstvenom nahođenju, smatra očiglednim da je došlo do bilo koje od sledećih okolnosti:
...
4.10.4. Postavljene su opklade koje inače ne bi bile prihvaćene, ali su prihvaćene u periodima kada je veb lokacija bila pogođena tehničkim problemima.
4.10.5. Zbog greške, kao što je greška u štampanju, tehnička greška, viša sila ili na neki drugi način, opklade su ponuđene, stavljene i/ili prihvaćene zbog ove greške."
Jedini razlog zašto vaša žalba nije u potpunosti odbijena i što vam je savetovano da kontaktirate organ za igre na sreću je taj što kazino nije posedovao izjavu dobavljača igara, kao što obično tražimo u takvim situacijama jer je igra koju ste igrali bila originalna igra kazina . Pošto odluka koju je doneo CIL nije podržala vaš zahtev, bojim se da će vaša žalba sada biti odbijena. Uprkos neslaganju sa odlukom regulatora u prošlosti, nalazimo se u poziciji da je moramo prihvatiti ovog puta. Kao što je ranije objašnjeno, kazina moraju imati način da se zaštite u slučajevima grešaka u softveru kako bi se izbegla finansijska propast. Razumem vašu odluku da zatražite pravnu pomoć, i iako saosećam, moram da izrazim skepticizam u pogledu vaših šansi za uspeh. Hvala vam što koristite centar za rešavanje žalbi i želimo vam sreću.
Srdačan pozdrav,
Petar
Dear Grant,
I am writing this message to inform you that this will be my final response on this matter. Let's recap the entire situation one last time. You played the game "Coinflip" at the casino and experienced significant success, winning a substantial amount of money. This was due to a bug or technical error in the game. This error cost the casino lots of money as numerous withdrawals by other players went through. Consequently, the casino was unable to function properly for a duration of over eight hours. I understand the frustration you must have felt when you saw your account balance disappear suddenly, despite initially seeing a considerable amount. Nevertheless, it is common for casinos to have terms and conditions in place to safeguard themselves in such circumstances. In this case, it's the following term:
"4.10. BC.GAME reserves the right to declare a wager void partially or in full if BC.GAME, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
...
4.10.4. Wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the website have been affected by technical problems.
4.10.5. Due to an error, such as a, misprint, technical error, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error."
The sole reason why your complaint was not rejected outright and you were advised to contact the gaming authority is because the casino did not possess a statement from a game provider, as we usually request in such situations because the game you played was the casino's original game. As the decision reached by the CIL did not favor your claim, I'm afraid your complaint will now be rejected. Despite disagreeing with the regulator's decision in the past, we find ourselves in a position where we must accept it this time. As previously explained, casinos must have a way to protect themselves in cases of software failures to avoid facing financial ruin. I understand your decision to seek legal assistance, and though I sympathize, I must express my skepticism regarding your chances of success. Thank you for using the complaint resolution center and wish you good luck.
Best regards,
Peter
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