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I deposited €20 with the welcome bonus. I was able to wager the amount and only played slots. With the converted bonus in real money I was able to win 2000 euros.

When I wanted to pay out the first 700 euros, I got a message after 4 days that I had manipulated the bonus. And the 2000 euros were taken from my account. I can not imagine how I manipulated the bonus with 20 cents to 40 cents bet

Ich habe 20€ eingezahlt mit dem willkommensbonus. Ich konnte den Betrag umsetzten und habe nur slots gespielt. Mit dem umgesetzten bonus in echt Geld konnte ich 2000 Euro gewinnen.

Als ich die ersten 700 Euro auszahlen wollte, hab ich nach 4 Tagen eine Nachricht bekommen das ich den Bonus manipuliert habe . Und mir wurden die 2000 Euro von meinem Konto genommen. Ich kann mir nicht vorstellen wie ich den bonus manipuliert habe mit 20cent bis 40cent einsetzen

Dear DumDumU,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation of which exact rule has been breached and why your winnings have been cancelled? Have you requested a withdrawal right after completing the bonus wagering or have you continued playing?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear DumDumU,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.