Zip Casino - Pelaajan kotiutukset viivästyvät ja hylätään.

The same documents are requested several times when making a withdrawal. It always takes 7 days after making a withdrawal to receive a message that the withdrawal has been rejected. 2 times I have received a message that the account has been approved

Kotiutuksen yhteydessä samoja asiakirjoja pyydetään useaan otteeseen. Kotiutuksen tekemisen jälkeen kestää aina 7 päivää, kun tulee viesti, että kotiutus on hylätty. 2 kertaa olen saanut viestin, että tili on hyväksytty

Dear Minttuliini55,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Since when are you attempting to withdraw your winnings?
• Could you please list which documents you have already submitted to the casino and whether they were approved?
• Could you please share screenshots or emails confirming you completed account verification in the casino as evidence?
• Could you please share with me your interaction with casino support to further support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Minttuliini55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent an e-mail. On 19.6.25 I sent new/same pictures of my bank card again. T. ****

Laitoin e-mail. Olen 19.6.25 lähettänyt taas uudet/samat kuvat pankkikortistani. T. ****

Thanks for the recent update.

Have your withdrawals been approved in the past?

Looking forward to your reply.

Hi, all previous withdrawal requests were rejected. Now this last one was approved after 10 days. I do not recommend the casino to anyone

Hei, kaikki aiemmat nostopyynnöt hylättiin. Nyt tämä viimeinen hyväksyttiin 10 vrk jälkeen. En suosittele casinoa kenellekään

Thanks for your reply.

Do I understand correctly that the full 300€ payout reached your bank account?

Please let me know.

Dear Minttuliini55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru