Zinkra Casino - Pelaajan nosto on viivästynyt.

Hello, I requested a withdrawal of €446 on September 5, 2026. The website states that I need to verify my address because my verification has expired. When I click the verification button, I get the message: "System error! Please try again later." I checked my email inbox and saw that I received a verification link in August. When I click on it, it says "Verification expired, contact Zinkra Casino to start new verification." On September 6, 2026, I contacted live support for advice, and they told me to send an email to support@zinkra.com I've now sent three emails with all the necessary documents, but I'm not getting any replies. As of today, the live chat isn't working either. I can't reach anyone regarding verification, and therefore the payout isn't working. I'm desperate! Please help me.

Hallo, ich habe am 05.09.2026 eine Auszahlung von 446€ beantragt. Auf der Website steht, ich muss meine Adresse verifizieren, da meine Verifizierung abgelaufen ist. Wenn ich auf den Button für die Verifizierung drücke, steht jedes mal: „Systemfehler! Bitte versuchen Sie es später erneut". Ich habe in meinem Email Postfach gesehen, dass ich im August einen Verifizierungslink per Email erhalten habe, wenn ich auf diesen klicke, steht „Verification expired, contact zinkra casino to start new verification". Ich fragte am 06.09.2026 den Live Support was ich machen soll, man schrieb mir ich solle eine Email schreiben an support@zinkra.com . Mittlerweile habe ich 3 Emails geschrieben mit allen Dokumenten, aber bekomme keine Antworten. Ab heute funktioniert der Live Chat auch nicht mehr. Ich bekomme niemanden erreicht wegen der Verifizierung und die Auszahlung funktioniert deshalb auch nicht. Ich bin verzweifelt! Bitte helfen Sie mir.

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Dear KingLeo1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem isn't just the payout; the casino hasn't responded to emails for four days, and live support is down! I can't communicate with the casino! No one is answering my emails, and live support is no longer working.

Das Problem ist nicht nur die Auszahlung, sondern das Casino reagiert seit 4 Tagen nicht auf Emails und der Live Support funktioniert auch nicht mehr ! Ich kann nicht mit dem Casino kommunizieren! Email reagiert niemand und Live Support funktioniert nicht mehr.

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Please share screenshots of all relevant correspondence between you and the casino or forward them to jean.s@casino.guru?

Thank you very much in advance for your reply.