Zinkra Casino - Pelaaja ei ole vielä saanut voittojaan.

I have send all documents for my withdrawal but they dont respond or pay

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Dear mauriceleeder,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The deadline I set for the payment has expired. Although the casino has confirmed my verification, they still refuse to process the withdrawal of €2350 (€1150 + €1200) and have stopped responding to my emails."

Dear mauriceleeder,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

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Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru