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While I was playing slot Riot 2 - Mascot the account disconnected and kicked me out of the slot I was not credited the extra money I was playing I was on a bonus round and the great thing is that looking at the history it all disappeared as if I did not I had ever played!

And the strangest thing is that opening the slot in question does not let me play ....

Mentre stavo giocando alla slot Riot 2 - Mascot si è disconnesso l'account buttandomi fuori dalla slot non sono stati accreditati i soldi che stavo giocando in più stavo in un giro bonus e la cosa bella che guardando la cronologia è tutto sparito come se io non avessi mai giocato!

E la cosa ancora più strana e che aprendo la slot in questione non mi fa giocare ....

Hello tonyaica,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Did you create any proof of the disconnect from the game?

Looking forward to your answer.

Regards,

Nick

Hi yes I pointed out the situation after 10 minutes after disconnection and also the day after and again the other but nothing answered me that I had never played this slot.

Even today if I open that slot it tells me error 2200 the winnings are blocked together with the slot, the bet was with real money I started with 100 euro played for 1 euro then from 2.50 euro made the winning bonus of 700 euro then I got to 600 euro while he gave me a second bonus they threw me out of the slot and I was no longer able to enter it he took the winnings.

I sent a picture with the disconnection of the game but nothing to do I do not know how to recover the winnings.

If you want I also have a chronology but I understand little about it.

My account is verified deposit and i withdraw smoothly

Salve si ho fatto presente la situazione dopo 10 minuti dopo la disconnessione e anche il giorno dopo e ancora l'altro ma niente mi rispondevano che io non avevo mai giocato a questa slot.

Ancora ad oggi se apro quella slot mi dice errore 2200 la vincita è bloccata insieme alla slot, la giocata era con soldi veri avevo incominciato con 100 euro giocato da 1 euro poi da 2.50 euro fatto il bonus vincita di 700 euro poi sono arrivato a 600 euro mentre mi aveva dato un secondo bonus mi hanno buttato fuori dal slot e non sono più riuscito ad entrarci ne ha prendere la vincita.

Ho mandato una foto con la disconnessione del gioco ma niente da fare non so come recuperare la vincita .

Se vuole ho anche una cronologia ma ci capisco poco.

Il mio account e verificato deposito e prelevo tranquillamente

Could you please forward all the evidences/screenshots/conversations with the casino to nikolas.b@casino.guru?

Dear tonyaica,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.