ZetCasino - Pelaajan kotiutus on viivästynyt.

On September 1st, I requested a withdrawal to my VISA account. The money was supposedly transferred to this account on September 3rd. However, as of today, September 16th, 2025, no credit has been received. In four follow-up inquiries (live chat), I was confirmed each time that there are currently problems with transfers, but that the money will be transferred as soon as possible. But nothing has happened.

The inquiries were from September 6th to September 16th.

Am 01. September wurde von mir eine Auszahlung auf mein VISA Konto angefordert. Angeblich wurde das Geld auch am 03. September auf dieses Konto überwiesen. Doch bis heute 16.09.2025 ging keine Gutschrift auf diesem Konto ein. Bei 4 Rückfragen (Live Chat) wurde mir jeweils bestätigt, dass es momentan Probleme bei Überweisungen gibt, aber das Geld so schnell wie möglich überweisen wird. Doch es geschieht nichts.

Die Rückfragen waren vom 06. September bis 16. September.

Dear LOGOWFH,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear LOGOWFH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.