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Good Evening.

In the above casino I won some money and when I went to withdraw it, I had some problems, as a result of which they told me in the live chat that they would fix the problem by sending me an email.

I waited for several hours and they did not send anything.

I gambled the winnings and lost them and asked to have my account closed 3 times or to be given a deposit limit.

Their answer was that they could not do it.

Is that possible? According to the rules of the responsible game, they are obliged to close the account for the protection of the players.

Please contact me for my final self-closure

Thanks

Καλησπερα.

Στο παραπανω καζινο κερδισα καποια χρηματα και οταν πηγα να τα κανω αναληψη, αντιμετωπιζα καποια προβληματα, με αποτελεσμα να μου πουνε στη ζωντανη συνομιλια οτι θα μου φτιαξουν το προβλημα στελνοντας μου εμαιλ.

Περιμενα αρκετες ωρες και δεν στειλανε τιποτα.

Επαιξα τα κερδη και τα εχασα καιζητησα να μου κλεισουν τον λογ/σμο 3 φορες ή να μου βαλουν οριο καταθεσεων .

Η απαντηση τους ηταν οτι δεν μπορουν να το κανουν.

Ειναι αυτο δυνατον? Βασει κανονων του υπευθυνου παιχνιδιου ειναι υποχρεωμενοι να κλεισουν τον λογ/σμο για προστασια των παικτων.

Παρακαλω πολυ επικοινωνειστε για τον οριστικο αυτοποκλεισμο μου

Ευχαριστω

Dear Marianthi,

Thank you very much for submitting your complaint. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, unfortunately, I didn’t find anything.

I would recommend sending an email including all the relevant information to support@zen.bet. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Unfortunately, we had a very similar case in the past and were unable to help the player to close their account.

https://casino.guru/zenbet-casino-player-wishes-to-close-his-casino-account

Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much.

I have sent an email but it is still active

Ευχαριστω πολυ.

Εχω στειλει εμαιλ αλλα ακομα ειναι ενεργος

Thank you very much, Marianthi, for your reply. Could you please forward the email to petronela.k@casino.guru?

Dear Marianthi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.