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I have been having a lot of trouble withdrawing money, they gave me an email to verify documents but it doesn't accept emails and rejects them.

Da parecchio tanto problemi per prelevare soldi, mi hanno dato un email per la verifica documenti ma non accetta le email le rifiuta.

Dear Fifa00566,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for answering me, I explain myself better and for a long time I would like to withdraw my money.

I got to the verification of my documents that the site asked me to send the documents to .

I have been sending documents to have them verified for many days but they always reject the emails I send.

They are doing this on purpose so that I don't have to withdraw my money and take a long time.

Please help me

Vi ringrazio per avermi risposto, mi spiego meglio e già da tanto tempo che vorrei prelevare i miei soldi.

Sono arrivato alla verifica dei miei documenti che mi ha chiesto il sito mi hanno detto di inviare i documenti a kyc@ybets.com.

Sono tanti giorni che invio i documenti per farli verificare ma rifiutano sempre le email che invio .

Lo stanno facendo a posta per non farmi prelevare i miei soldi e tanto tempo.

Vi prego di aiutarmi

I wanted to warn you that after several emails that I sent, they entered my Outlook email making me block the email. They are hackers, be careful.

They don't want me to take my money

Volevo avvisare che dopo diverse email che ho inviato , mi sono entrati nella mia email Outlook facendomi bloccare l'email. Sono degli hacker, state attenti.

Non vogliono farmi prendere i miei soldi

Dear Fifa00566,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, no unfortunately they didn't give me anything.

And they don't even reply to my emails.

Buongiorno, no purtroppo non mi hanno dato niente.

E non mi rispondono nemmeno per email.

Dear Fifa00566,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Yes it's fine thanks

Si va bene grazie

I forwarded you by email, the problem is that the ybets casino does not respond.

Vi ho girato per email, il problema e che il casino ybets non risponde.

Dear Fifa00566,

Thank you for reaching out. We have received only one email from you, dated two days ago.

Could you kindly clarify what you meant by hacking into your Outlook? Additionally, if you have sent more emails, would it be possible for you to forward them again for our review?

Looking forward to your response.

Best regards,

Nick

Good morning, yes unfortunately after several emails that I sent to ybets, I found my email blocked by Outlook, also I no longer have emails that I 😘 sent to l'oro.

If you link some of their managers here to the chat, thanks.

To unlock the money

Buongiorno, si purtroppo dopo diverse email che ho inviato a ybets, mi sono ritrovato la mia email bloccata da parte di Outlook, inoltre non ho più email che ho 😘 inviato a l'oro.

Se collegate qualche loro responsabile qui alla chat , grazie.

Per fare sbloccare i soldi

Thank you Fifa00566 for all the information provided so far. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Fifa00566,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Ybets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Ybets Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

No update unfortunately, they no longer responded to my emails.

Nessun aggiornamento purtroppo, non mi hanno più risposto alle email.

Dear Fifa00566 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

I would like to understand why you always wait a week to answer, it seems like everything is done on purpose to prevent me from withdrawing my money. It's not fair

Vorrei capire perché per rispondere aspettate sempre una settimana, sembra tutto fatto a posta per non farmi prelevare i miei soldi. Non e giusto

Dear fifa0056 and Casino Guru,

The client is still undergoing verification. We are awaiting the client's submission of the requested documentation.

We will ensure that they process your request as soon as possible.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Casino guru are lying, I have already sent the documentation 2 times.

One time they gave me an email that was wrong, and they told me to send the documents to a different email, which I did.

Now they say they are waiting for my documentation, please casino guru take action against these people, because they are behaving very badly.

They don't want to give me my money.

Ybets casino have the courage to tell the truth, do not tell lies anymore. Enough

Give me another email here in front of casino guru for documents, you are just kidding me.

Casino guru stanno mentendo, io ho già inviato la documentazione 2 volte.

Una volta mi hanno fornito un email che poi era sbagliata, e mi hanno detto di inviare i documenti ad un email diversa e l'ho fatto.

Ora dicono che aspettano la mia documentazione, per favore casino guru prendete provvedimenti contro queste persone, perché si stanno comportando molto male.

Non vogliono darmi i miei soldi .

Ybets casino abbiate il coraggio di dire la verità, non dite più bugie. Basta

Fornitemi un altra email qui davanti a casino guru per i documenti, mi state solo prendendo in giro.

Casino guru I have sent the documents for KYC verification to ybets casino again for the 3rd time.

I also shot everything at .

So you see the truth of everything.

Casino guru ho mandato di nuovo i documenti per la verifica KYC a ybets casino per la 3 volta.

Inoltre ho girato tutto a nikolas.b@casino.guru.

Così vedete la verità di tutto.

Hello, all.

Thank you for your cooperation.

Dear Fifa00566,

Please let us know about any updates.

Best regards,

Romi

Hi, thanks for your reply.

Currently ybets casino, they still haven't solved my KYC verification, I hope you will help me solve it.

Ciao , grazie per la tua risposta.

Attualmente ybets casino, ancora non mi hanno risolto per la verifica KYC,spero mi aiuterete a risolvere.

Dear Fifa00566,

Is there any update regarding this case, please?

Thank you in advance.

Respectfully,

Romi

Hello Casino guru, no there is no news.

Please help me get my money.

Ciao Casino guru , no non ci sono novità.

Vi prego di aiutarmi ad ottenere i miei soldi.

Dear Ybets Casino,

Could you provide some updates, please?

Thank you in advance.

Kind regards,

Romi

Ybets casino unlock my money.

Ybets casino sbloccatemi i miei soldi.

Dear Fifa00566 and Casino Guru,

Please be advised that we have received a response from the provider.

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Ybets Casino Representative

Thank you, Ybets Casino, for the update.

Dear Fifa00566,

Could you inform us whenever you receive the payment, please?

Thank you.

Best regards,

Romi

Dear Fifa00566,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru