Ybets Casino - Pelaajan varat on takavarikoitu.

I don’t know how many times I’ve said this, but this complaint is completely unrelated to my previous one.

Since we need to communicate via email to submit evidence proving this, please send me an email.

After my previous complaint, the casino acknowledged a mistake by their KYC department, and the KYC process was eventually completed.

I then made a withdrawal.

However, after using a bonus on my next deposit, my account was frozen and my balance was confiscated.

The casino claims that I played a prohibited game, but an investigation revealed that the casino had incorrectly configured the prohibited games list, and the game in question was omitted from the list.

The user should not be held responsible for the casino’s error.

Please have a casino representative come forward and provide an explanation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andandjonnyx,

Thank you for submitting your complaint. I’m sorry to hear about your experience at Ybets Casino. We believe that restricted games for bonus play should be blocked and that this rule should be implemented at the software level—meaning the casino's software or website should prevent players from placing bets on games that are not permitted during bonus wagering. That would be the ideal solution. Alternatively, at the very least, players should be notified when they access a restricted game that it cannot be played while their bonus is active.

• Could you please advise if you have been warned by the software when accessing any of the restricted games and if it was your first redeemed bonus in this casino?
• Do you have access to your gameplay history in your account? If yes, could you please share it with us?
• If there is any other relevant communication between you and the casino, please forward it to attila.g@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Attila