Ybets Casino - Pelaajan tilin sulkemispyyntö jätetään huomiotta.

The reason for my complaint is simple. I want to close my account. I've requested it via email and chat several times, and they never do it. I explained the reasons, and they continue to ignore me. They offer bonuses to keep me on the account. Do not open an account here. Worst casino ever. I made a withdrawal request today, and they asked for KYC. I completed the KYC process in September/October with everything confirmed by them. Scammers!!

I want my account closed!!!!

Casino Guru, please help.

O motivo da minha reclamação é simples. Quero encerrar a minha conta, já pedi por email e por chat várias vezes e nunca o fazem. Expliquei os motivos e continuam a ignorar-me. Oferecem bonus para que permaneça na conta. Não abram conta aqui. Pior casino de sempre. Fiz um pedido de levantamento hoje e pediram KYC. Fiz o processo de KYC em Setembro/Outubro com tudo confirmado por eles. Golpistas!!

Quero a minha conta encerrada!!!!

Casino Guru, ajudem por favor.

Hello Pausilva91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Hi, thanks for your reply.

The problem is that I've tried to delete myself, the site has this tool, but it doesn't work. The profile is open again.

I've asked them in chat and by email to close my account for several weeks now and they won't do it. I explained why and they still offer me bonuses?

Worst customer service I've ever seen.

How can I apply for the refund you're talking about? I don't have any money in my gaming account.

Olá, obrigada pela resposta.

O problema é que já tentei fazer auto exclusão, o site tem essa ferramenta, mas não funciona. O perfil volta estar aberto.

Pedi no chat e por email para me encerrarem a conta, já há várias semanas e não o fazem. Justifiquei o motivo e ainda assim ainda me oferecem bónus??

Pior apoio ao cliente que já vi.

Como posso solicitar esse reembolso que falam? Pois não tenho dinheiro na conta de jogo..

Dear Pausilva91,

As mentioned earlier, unless you request a self-exclusion due to gambling addiction, your account will simply be closed. This means you can reopen it at any time by logging back in or submitting a request.

If you wish to permanently exclude your account without the possibility of reopening it, you would need to request a self-exclusion specifically citing gambling-related issues or addiction.

Should you have any questions or need further assistance, please feel free to reach out.

Best regards,

Nick

Dear Pausilva91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.