Ybets Casino - Pelaajan kotiutuspyyntö on viivästynyt.

I made a deposit and played with bonuses, I won about €1000. They kept about half of it and in the end I am entitled to 462.7 ybets coins which are the equivalent of USDT.

I made a withdrawal on 12/7/2025 and they asked me for KYC. The process took about three months and they sent me an email that my account was identified. They also asked me for a utility bill with a stamp from my telephone provider. They kept asking me for various things in order to delay me and this was clearly evident.

When I finally made a withdrawal request and after three days they told me that I had to deposit more money through a crypto wallet. I did that too. Then they asked me to wager the amount I sent with crypto. After that finally happened, I sent a withdrawal request. Four days passed and without notifying me they canceled the withdrawal.

You need a check from the provider which will take 14 days. Now 30 days have passed and I have not received any update no matter how many emails I sent.

You are my last hope because they have been making fun of me for almost 5 months for 400€.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Can you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play to accumulate the winnings you've been trying to withdraw?

When was the last time the casino communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

It was the welcome bonus. But my problem is not the money they took from me because it was within their terms and conditions. The problem is that they locked my withdrawals for five months and the last time they answered me was a month ago. The game was big bass splash.

Big bass splash (pragmatic play) the pool. It took me more than three months to identify my account, after it was finally identified they asked me to make another deposit via crypto to have the right to withdraw. I did that too and they asked me to play the amount over three to have the right to withdraw. I did that too and then I proceeded to withdraw. After 4 days they returned my money back and blocked my withdrawals. When I asked they told me that the provider checks my bets and I would have to wait 14 days at most. Now I'm waiting a month and they haven't answered me.

Big bass splash (pragmatic play)το πσιχνιδι.Παραπανω απο τρεις μηνες να ταυτοποιησουν τον λογαριασμο μου,αφου επιτελους ταυτοποιηθηκε μου ζητησαν να κανω και αλλη καταθεση μεσω κρυπτο για να εχω δικαιωμα αναληψης.Το εκανα και αυτο και μου ζητησσν να παιξω το ποσο επι τρια για να εχω δικαιωμα αναληψης.Το εκανα και αυτο και μετα προχωρησα σε αναληψη.Μετα απο 4 ημερες μου γυρισαν τα χρηματα πισω και μου μπλοκαρανε τις αναληψεις.Οταν ρωτησα μου ειπανε οτι ο παροχος ελεγχει τα στοιχιματα μου και θα πρεπει να περιμενω 14 ημερες το περισσοτερο.Τωρα περιμενω ενα μηνα κσι δεν μου απαντανε.

Thank you very much, ZEANPAPAS, for providing all the necessary information. I will now transfer your complaint to my colleague, Michal (michal.k@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello ZEANPAPAS,

It's Michal again. I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Ybets Casino to join the conversation.

Dear Ybets Casino,

I would appreciate it if you could clarify why the player’s verification process prior to withdrawal is once again experiencing an unusually long delay. I was led to believe that enhancements had been implemented in this regard on your end, as we have previously discussed.

I look forward to your explanation regarding the cause of this delay and the measures you intend to take to expedite the process.

If there are any circumstances influencing the situation that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ZEANPAPAS,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru